This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088
for more information about troubleshooting BMC products in containers.
The BMC Assisted MIGration Offering, or AMIGO, is a program designed to assist our customers in planning and preparing for product upgrades from an older, to a newer supported version. By engaging with BMC Technical Support Analysts, you will be provided with materials containing guidelines and best practices to aid in compiling your own upgrade plan. An upgrade expert will then review your plan, and offer advice and suggestions to ensure success through proper planning and testing.
The AMIGO program consists of a Starter Phase and a Review Phase. Each phase is initiated by opening a support case, and ends when the case is closed.
• Starter Phase
In the Starter Phase, an AMIGO Starter case is opened. Reference material will be provided and a call with a Technical Support Analyst will take place to discuss the details of your upgrade, and address any questions you may have. The AMIGO Starter case will be closed, and the next step will be for you to prepare a documented upgrade plan.
• Review Phase
In the Review Phase, an AMIGO Review case is opened preferably two weeks prior to a set upgrade date. A call will be scheduled with an upgrade expert to review your detailed plan, providing feedback and recommendations, along with answers to any outstanding questions. As needed, a follow up discussion with a Technical Support Analyst may take place for feedback after the upgrade is performed.
• How to get started?
You can open the AMIGO Starter case by emailing firstname.lastname@example.org, calling Customer Support @ 1-800-527-1813, or clicking this link. Please be sure to include the word “AMIGO Starter” in the description of your issue.
See attached document for further links and details.