Versão em Português deste Artigo: https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=000187071
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TrueSight Capacity Optimization (TSCO) Technical Support will assist with the mechanism of the implementation of customization using the out of the box functionality provided by the TrueSight Capacity Optimization product (TSCO). This includes any customization that can be implemented using standard feature of the TSCO user interface such as the definition of new custom metrics and custom statistics. This would also include the creation of custom dashboards within TSCO using the out of the box dashboard portlets. TSCO Technical Support will also assist with the mechanics of the creation of custom reports and custom ETLs via the TSCO Integration Studio using the standard features and graphical interface of the TSCO Integration Studio. For assistance with problems outside of the scope of Technical Support, one resource that may be able to provide assistance is the Capacity Management forum on the BMC Communities site. The Capacity Management forums on the BMC Communities site (https://communities.bmc.com/community/bmcdn/capacity_management) is a useful resource for additional assistance with the creation or debugging of ETLs and BIRT Report Templates via the BCO Integration Studio that falls outside of the scope of Technical Support. The BMC Communities site is a user to user forum that can be used to address product best practices, customization, or how to questions that fall outside the normal scope of Technical Support.
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