What is the best way to get data collected via the UCM "Collect Days in Advanced" feature transferred back to Gateway Server (BPA console) when Manager has failed to start data collection for that day in TrueSight Capacity Optimization (TSCO)?

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What is the best way to get data collected via the UCM "Collect Days in Advanced" feature transferred back to Gateway Server (BPA console) when Manager has failed to start data collection for that day in TrueSight Capacity Optimization (TSCO)?
Best way to get data collected via the UCM "Collect Days in Advanced" feature transferred back to the TrueSight Capacity Optimization Gateway Server (BPA console) when Manager has failed to start data collection for that day in TrueSight Capacity Optimization (TSCO).
TrueSight Capacity Optimization
Capacity Optimization
TrueSight Capacity Optimization 20.02, 11.5, 11.3, 11.0, 10.5, 10.3, 10.0 ; BMC Performance Assurance 9.5
TrueSight Capacity Optimization
Capacity Optimization
TrueSight Capacity Optimization 20.02, 11.5, 11.3, 11.0, 10.5, 10.3, 10.0 ; BMC Performance Assurance 9.5
Normally, when UDR Collection Manager (UCM) handles data collection, data transfer can be recovered using the 'udrCollectMgr -r' recovery option as described in https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=000031803. But, if Manager has failed to initiate UDR Collection Manager at all for a particular day the data collection request for that day will not have been registered in UCM and therefore the recovery option will not work. If data collection has been pre-registered on the remote nodes using the UCM DAYS_IN_ADVANCE option even though Manager didn't run properly for that day, the data will still be available on the remote node pending automatic deletion (since collection was pre-requested by Manager on a previous day).

What is the best way to transfer that data back to the TrueSight Capacity Optimization (CO) Gateway Server (formerly, BMC Performanc Assurance console)?
  • TrueSight Capacity Optimization Gateway Server 20.02, 11.5, 11.3, 11.0, 10.5, 10.3, 10.0
  • BMC Performance Assurance  9.5
  • Unix console after Manager has failed to execute UCM to handle data collection

Section I: The Manager Run Failed to Execute

There is an undocumented feature that supports the recovery of data collected on the remote node by the DAYS_IN_ADVANCE option for a Manager run that failed to execute on a particular day.

Using the udrCollectMgr '-R' flag to do the recovery instead of the '-r' will do a forced recovery which will attempt to do the recovery for a Manager run that didn't execute on that particular day if the Manager run had executed on one of the days still available in history.

Here is an example command:

  > $BEST1_HOME/bgs/bin/udrCollectMgr -b $BEST1_HOME -d 03-16-2014 -v /home2/best1data/manager/files/vcmds/top.vcmds -R


This command will recover the transfer for the top.vcmds file for March 16th, 2014. This command will work even if the Manager run wasn't executed on March 16th, 2014 as long as it was executed properly on an earlier day (and thus the top.vcmds run itself is registered in the UCM registration queue).

To attempt the transfer recovery for all Manager runs there is a utility script available from Technical Support.

You can download the script here:
Server: ftp.bmc.com
Username: anonymous
Password: [Your e-mail addr]
Location: /pub/perform/gfc/tools
Filename: ucm_transfer_all.pl.Z
      URL: ftp://ftp.bmc.com/pub/perform/gfc/tools/ucm_tran_recover_all.pl.Z

The command to run is:

  ucm_tran_recover_all.pl -d MM-DD-YYYY


where MM-DD-YYYY is the date to recover (03-16-2023).

The script should output something like this as it runs:

Recovery date: 03-16-2023
Recovering 3 runs.
$BEST1_HOME/bgs/bin/udrCollectMgr -b $BEST1_HOME -d 03-16-2023 -v /home2/best1data/manager/files/vcmds/top.vcmds -R
udrCollectMgr: manager run was initiated
udrCollectMgr: manager run is registered and complete for date specified

$BEST1_HOME/bgs/bin/udrCollectMgr -b $BEST1_HOME -d 03-16-2023 -v /home2/best1data/manager/files/vcmds/vmsc.vcmds -R
udrCollectMgr: manager run was initiated
udrCollectMgr: manager run is registered and complete for date specified

$BEST1_HOME/bgs/bin/udrCollectMgr -b $BEST1_HOME -d 03-16-2023 -v /home2/best1data/manager/files/vcmds/w2008.vcmds -R
udrCollectMgr: manager run was initiated
udrCollectMgr: manager run is registered and complete for date specified


Data transfer recovery started for all runs.

Section II: The Manager run properly executed but some (or all) collections failed (ABORTED state)

Unfortunately, there isn't an automated method within the CO Gateway Server (BPA console) to transfer the data collected due to the DAYS_IN_ADVANCE option for a Manager run that successfully executed but failed to start the collection on the remote agent that day (for example due to the console data repository being full or the console or agent being off the network). The only option available is to manually transfer the data using the 'best1collect -p [PUSH|PULL|PULL_DELETE]' option. Information on how to manually transfer data using 'best1collect' or the Collect Data Wizard on Windows is documented in in https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=000031803 

Technical Support has created a script that may simplify the process of transfer recovery for data collection requests not registered within UCM.

You can download the script here:
Server: ftp.bmc.com
Username: anonymous
Password: [Your e-mail addr]
Location: /pub/perform/gfc/tools
Filename: ucm_recover_tran2.pl.gz
      URL: ftp://ftp.bmc.com/pub/perform/gfc/tools/ucm_recover_tran2.pl.Z

Step 1

Uncompress the ucm_recover_tran2.pl.Z file

Step 2

Run the following command:

  ucm_recover_tran2.pl -d [Recover Date] -t [Last Successful Date]


For example, if my last successful transfer was 3/16 and I wanted to recover 3/17 the command is:

  ucm_recover_tran2.pl -d 03-17-2023 -t 03-16-2023


The '-t' date is where the script gets the list of nodes for data recovery. The '-d' date is the date it will attempt to recover.

This script is provided 'as-is' and is not officially supported by Technical Support.

The script uses the UDR Collection Manager list of computers and then iterates through that list sending a best1collect transfer request to each agent.


Related Products:
  1. TrueSight Capacity Optimization
  2. BMC Performance Assurance for Servers

Legacy ID:KA339102
TrueSight Capacity Optimization
Capacity Optimization
TrueSight Capacity Optimization 20.02, 11.5, 11.3, 11.0, 10.5, 10.3, 10.0 ; BMC Performance Assurance 9.5
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