How do I send files to BMC support? |
Legacy ID:KA350898 You can send files to BMC support using one of the following methods below. In general it is recommended to zip the files before sending this can reduce the size of the file significantly. Support siteYou can upload attachments via the BMC support site UI (http://www.bmc.com/support). You can compress files (for example, log files or screenshots) and send them to Customer Support as email attachments. SFTIf you need to share with support file with size greather that 2G, you can use the SFT.
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