Symptoms: Buttons/tabs are missing on cached forms Buttons/tabs have a specific permission group association Forms were cached to midtier by the prefetch process using viewstats.dat Seen in 9.1.02 and 9.1.03 |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Current analysis: Form HTML is seen in cache to contain the correct permission groups. However, the html for the buttons/tabs/links that are governed by the permission group is not found. Solution: Apply hotfix, MT_9103P1_2017OCT05_CU_ALL.zip, to Midtier 9.1.03 patch 001. Current workaround: Turn on preload. Forms will load correctly with preload and avoids using the prefetch/viewstats process. |