What is the AMIGO program, and how can it make my TrueSight Capacity Optimization Upgrade easier?
The BMC AMIGO program is designed to complement and simplify customer upgrade efforts to achieve a smooth install and reduce potential problems while upgrading.
AMIGO provides guidance to customers with the following:
AMIGO is NOT for those requiring:
To take advantage of AMIGO, follow these steps:
1) Download the Upgrade guide for the version of your choice for step-by-step walkthrough instructions to make your upgrade successful.
2) Create a new support case case and include “AMIGO: Starter” in the subject line, and the BMC Support team will consult with you concerning your upgrade plans.
3) Once you have completed the “Starter” case and are ready for review and implementation of your upgrade plan, create a new case with “AMIGO: Implementation” and the BMC Support team will work with you through to the end of your implementation.
Choose the version you wish to upgrade to and download the upgrade guide.
TSCO 11.5.01: Please review the AMIGO Upgrade Guide to TSCO 11.5.01 below to begin your starter case.
TSCO 11.3.01: Please review the AMIGO Upgrade Guide to TSCO 11.3.01 below to begin your starter case.
TSCO 11.0: Please review the AMIGO Upgrade Guide to TSCO 11.0 below to begin your starter case.