What is the AMIGO program, and how can it make TrueSight Capacity Optimization Upgrade easier?
The BMC AMIGO program is designed to complement and upgrade efforts to achieve a smooth install and reduce potential problems while upgrading.
AMIGO provides guidance to with the following:
AMIGO is NOT for those requiring:
To take advantage of AMIGO, follow these steps:
1) Download the Upgrade guide for the version for step-by-step walk through instructions to make your upgrade successful.
2) Create a new support case and include “AMIGO: Starter” in the subject line, and the BMC Support team will consult with concerning upgrade plans.
3) Once you have completed the “Starter” case and are ready for review and implementation of upgrade plan, create a new case with “AMIGO: Implementation” and the BMC Support team will work with through to the end of your implementation.
Choose the version to upgrade to and download the upgrade guide.
TSCO : Please review attached template AMIGO Upgrade Guide to TSCO.