AMIGO Program: Make Truesight Capacity Optimization (TSCO) Upgrades easier

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Knowledge Article

AMIGO Program: Make Truesight Capacity Optimization (TSCO) Upgrades easier
The BMC AMIGO program complements upgrade efforts to achieve a smooth install and reduce potential problems while upgrading.
TrueSight Capacity Optimization
Capacity Optimization
TrueSight Capacity Optimization 10.X, TrueSight Capacity Optimization 11.X, TrueSight Capacity Optimization 20.X
TrueSight Capacity Optimization
Capacity Optimization
TrueSight Capacity Optimization 10.X, TrueSight Capacity Optimization 11.X, TrueSight Capacity Optimization 20.X
What is the AMIGO program, and how can it make TrueSight Capacity Optimization Upgrade easier?
The BMC AMIGO program is designed to complement and upgrade efforts to achieve a smooth install and reduce potential problems while upgrading.

AMIGO provides guidance to with the following:
  • End-to-end collaboration by BMC Support during upgrade planning and implementing stages.
  • Interactive exploration of upgrade needs with a generous lead time (weeks to months).
  • Precheck and sizing of the environment to ensure success of the new implementation.
  • Briefing of common pitfalls arising for unique upgrade situations.
  • Priority-1 Case support during the upgrade implementation window (if required).

AMIGO is NOT for those requiring:
  • Professional Services – AMIGO is for upgrade coordination and assistance only. For design or implementation of a full upgrade plan by BMC, please reach out to Professional Services.
  • Immediate or short term implementation (under 4 weeks lead time).

To take advantage of AMIGO, follow these steps:
 
1) Download the Upgrade guide for the version for step-by-step walk through instructions to make your upgrade successful.
2) Create a new support case and include “AMIGO: Starter” in the subject line, and the BMC Support team will consult with concerning upgrade plans.
3) Once you have completed the “Starter” case and are ready for review and implementation of upgrade plan, create a new case with “AMIGO: Implementation” and the BMC Support team will work with through to the end of your implementation.
 
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Please review attached template AMIGO Upgrade Guide to TSCO.
 
TrueSight Capacity Optimization
Capacity Optimization
TrueSight Capacity Optimization 10.X, TrueSight Capacity Optimization 11.X, TrueSight Capacity Optimization 20.X
Attachment(s):
BMC AMIGO TSCO Upgrade Guide.xlsx