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Knowledge Article

Fresh Install of SmartIT 2.0 Installation fails with AR 18.05 and ITSM 9.1.04
Fresh Install of SmartIT 2.0 Installation fails with AR 18.05 and ITSM 9.1.04
Remedy with Smart IT
Remedy with Smart IT
SmartIT 2.0/ MyIT 18.02 with AR 18.05 and ITSM 9.1.04
Environment Details:
AR 18.05 ->Fresh install
ITSM 9.1.04 ->Fresh install

Problem Statement : Run the Linux SmartIT 2.0 fresh install , During installation when we enter Remedy Application Service password and hit next , it gives below error
+++++++++++++
(Jun 25 2018 08:46:07.990 PM +0400),SEVERE,com.bmc.arsys.api.ARServerUser,
  THROWABLE EVENT {Description=[Failed to login to AR Server using API],Detail=[ERROR (91): RPC call failed; <ARservername>:20065 ONC/RPC system error]},
++++++++++++++

Actual Results
The Installer gives an error when entered correct Remedy Application Service Password

Expected Results
The Installer should not give error and should complete successfully.

 
This is filed as a defect #SW00548698
Please download the hotfix from ftp://ftp.bmc.com/pub/000155309/.