Remedy with Smart IT (Smart IT) when fresh installed or upgraded on version 18.05 / 18.08 encounters performance issue. It is observed that Smart IT Dashboard screen is taking time and sometimes timing out. |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Remedy with Smart IT (Smart IT) provides the next-generation user experience for BMC Remedy IT Service Management (BMC Remedy ITSM). Before you install or upgrade the product, make sure that your environment meets the hardware and software requirements, as described in BMC Remedy ITSM Suite compatibility matrix. REMEDY 9.x/18xx Release - CONFIGURATION CHECKLIST from the BMC R&D PERFORMANCE TEAM - Knowledge Article: 000114508 The reported problem has been acknowledged as Defect on AR System and Smart IT. Defect ID: SW00551614 , SW00551612 , SW00551197 , SW00553042 , SW00554028 , SW00555109 18.05 steps to resolve:
Doc reference for Smart IT 18.05 Patch 005: https://docs.bmc.com/docs/smartit1805/18-05-005-patch-5-for-version-18-05-826829895.html Doc reference for applying a patch: https://docs.bmc.com/docs/brid/1805/applying-a-patch-805358436.html 18.08 steps to resolve:
IMPORTANT: We highly recommend you to take the necessary backups and test the workaround in QA/Dev environment to ensure the functionality. |