While connecting TSIM on TSPS console, its throwing error Initialization Error. TSIM is running and user can login to the TSIM operations console. However unable to get the TSIM connection to show green connected in TSPS Console. There is no firewall between the two servers. |
The following video shows how to fix TSIM initialization error: On TSIM Server: - pw lic list shows a valid license output - pw system status shows all TSIM process running correctly On TSPS Server: - tssh component list shows only the affected TSIM server with INITIALIZATION ERROR +-----------------------------------------------------------+ | Component Id Component Name Connection Status | +-----------------------------------------------------------+ | 30 truesight6.custdomain.comCONNECTED | | 1 truesight.custdomain.comCONNECTED | | 36 truesight5.custdomain.comCONNECTED | | 31 truesight8.custdomain.comDISCONNECTED | | 29 truesight7.custdomain.comINITIALIZING_ERROR | | 23 truesight2.custdomain.comCONNECTED | +-----------------------------------------------------------+ - Able to telnet from TSPS to truesight7.custodomain.com on port 443. - No firewall between the two servers exist. From TSIM logs, in tsimregwsprovider.log found below exception ERROR 06/02 03:37:14 [ajp-nio2-127.0.0.1-8009-exec-12::abcd1234:1654111742634::] ServerRegProviderService java.io.FileNotFoundException: D:\BMC\TSIM\pw\server\etc\mcell.dir (Access is denied) ERROR 06/02 03:37:14 [ajp-nio2-127.0.0.1-8009-exec-12::abcd1234:1654111742634::] ServerRegProviderService java.io.FileNotFoundException: D:\BMC\TSIM\pw\server\etc\mcell.dir (Access is denied) Then it is required to set the required or extra permissions to the D:\BMC\TSIM\pw\server\etc\mcell.dir and verify. From TSPS logs, in truesight.log found below exception for the set of entries related to the affected server : INFO 10/25 13:03:04.711 [ComponentInit_1] c.b.t.p.e.c.m.t.ComponentManagementTask Performing initialization for [ truesight7.custdomain.com ] INFO 10/25 13:03:04.715 [ComponentInit_1] c.b.t.p.e.c.m.t.ComponentManagementTask Initialization to component [truesight7.custdomain.com, Status : INITIALIZING] failed : TSIM Component [truesight7.custdomain.com] initialization failed. INFO 10/25 13:03:07.768 [https-jsse-nio-443-exec-2] c.b.t.p.e.c.m.r.CMResource Updating component [ truesight7.custdomain.com ] INFO 10/25 13:03:08.035 [https-jsse-nio-443-exec-2] c.b.t.p.e.c.m.r.CMResource Updated component [ truesight7.custdomain.com ] successfully INFO 10/25 13:03:08.035 [ComponentMgmt_6] c.b.t.p.e.c.m.t.ComponentManagementTask Performing update for : truesight7.custdomain.com[ INITIALIZING_ERROR ] INFO 10/25 13:03:08.067 [ComponentInit_2] c.b.t.p.e.c.m.t.ComponentManagementTask Performing initialization for [ truesight7.custdomain.com ] INFO 10/25 13:03:08.070 [ComponentInit_2] c.b.t.p.e.c.m.t.ComponentManagementTask Initialization to component [truesight7.custdomain.com, Status : INITIALIZING] failed : TSIM Component [truesight7.custdomain.com] initialization failed. INFO 10/25 13:03:08.615 [ComponentMgmt_21] c.b.t.p.e.c.m.t.ComponentManagementTask Performing get for : truesight.custdomain.com INFO 10/25 13:03:08.615 [ComponentMgmt_15] c.b.t.p.e.c.m.t.ComponentManagementTask Performing get for : truesight7.custdomain.com INFO 10/25 13:03:08.615 [ComponentMgmt_17] c.b.t.p.e.c.m.t.ComponentManagementTask Performing get for : truesight6.custdomain.com INFO 10/25 13:03:08.615 [ComponentMgmt_22] c.b.t.p.e.c.m.t.ComponentManagementTask Performing get for : truesight8.custdomain.com INFO 10/25 13:03:08.616 [ComponentMgmt_8] c.b.t.p.e.c.m.t.ComponentManagementTask Performing get for : truesight5.custdomain.com INFO 10/25 13:03:37.108 [https-jsse-nio-443-exec-18] c.b.t.w.a.c.LoginModuleSupport Aborting the authentication process. ERROR 10/25 13:03:37.108 [https-jsse-nio-443-exec-18] c.b.t.w.a.WSAuthenticator Received Exception :javax.security.auth.login.FailedLoginException. Please check session.stdout* file for stack trace. ERROR 10/25 13:03:37.109 [https-jsse-nio-443-exec-18] c.b.t.w.a.WSAuthenticator We cannot create the authentication response object as the returned subject is null. Please check the session.stdout* file for details. ERROR 10/25 13:03:37.109 [https-jsse-nio-443-exec-18] c.b.t.w.a.WSAuthenticator Authentication was not successful for user :bppmws_internal@* From TSIM logs, in Truesight.log, found: ERROR 10/25 13:03:37. Stderr [Thread-1,EXECUTOR_POOL] 700100 javax.security.auth.login.FailedLoginException: Unable to authenticate user: bppmws_internal Then is required to reset password for bppmws_internal user on affected TSIM server. Apply following procedure: On affected TSIM Server: a) Run command : pw internaluser change_passwd. (This will ask for new password, validates with SSO and changes in TSIM, out of the box value is bppmws_internal12345) b) Restart affected TSIM server On TSPS Server: a) Restart TSPS server Once restarted, try to connect TSIM again and gets green connected state in TSPS Console |