This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Adobe announced the end of development and distribution of Adobe Flash Player by the end of the year 2020. BMC has taken incremental & proactive steps over the recent releases (version 9.1.04 onward) to manage the deprecation of the Flash-based capabilities in the Remedy IT Service Management Suite (ITSM). BMC has also been providing alternative solution capabilities for the majority of areas where Flash was used in the past. For more information, see Adobe Flash in Remedy in the Remedy IT Service Management version 20.02 documentation. BMC's recommendation is to plan and prepare to upgrade the platform to 20.02 patch 2 in time to avoid any problems as a result of the Adobe Flash retirement at the end of the year 2020. Please go through this blog for more details : https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2020/06/18/replacement-of-remaining-adobe-flash-capabilities-for-remedy-on-premise-customers Below are frequently asked questions around this topic :
CMDB Console (Flex UI)
Scenario 1: If you are looking to replace Flash-based capabilities of SRM Process Designer and Visualizer and the Approval Process Visualizer, you can choose to upgrade only Mid-tier to 20.02 patch 02. 6. What will happen If I upgrade browser but don't upgrade Remedy to 20.02 Patch 2? - The browser will stop supporting Flash content and you will not be able to access components which use Flash starting January 12, 2021 .
- You can also adopt one of the alternative solution mentioned below. Please refer to the alternative section of the article below. 7. Can we install 20.02 Patch 2 on any version? - If you are on any older version of AR, CMDB or AI then you will need to upgrade to 20.02 and then apply Patch 2.
- 20.02 Patch 2 is available for download from the BMC Electronic Product Distribution (EPD) site since 2020-10-06 Alternatives for customers who are not able to upgrade to Flash-free versions of BMC products 1) HARMAN Packaged Browser Solution: As an alternative one can use HARMAN Packaged Browser Solution (Harman Fees may apply). The “Packaged Browser" is essentially an application that wraps up a browser engine along with the Flash Player and is locked to your web-based Flash application taking on appropriate branding. It is deployed as a separate application, so it needs to be installed by an end user and accessed as a desktop application. It is like a browser tab without the navigational UI and with a Flash Player isolated from the rest of the system. HARMAN International has an exclusive agreement with Adobe to provide extended licensing and support agreements for the enterprise Adobe Flash Player until the end of 2023. For details, go to https://services.harman.com/partners/adobe. Additional Document References:
NOTE: The Minimum version required to leverage the flash replacement capabilities is 20.02 patch 1. |