AMIGO for Install/Upgrade of the BMC AMI Cost Management products and solutions.

Manage Support IDs

Use checkboxes to 'Remove support IDs/Users' or 'Allow to create Cases'
Support IDs for BMC Customer Support Site Guest User
Profiles Which Include    Back to All Support IDs
 

Knowledge Article

AMIGO for Install/Upgrade of the BMC AMI Cost Management products and solutions.
The BMC Assisted MIGration Offering (AMIGO) is a program designed to assist customers with the planning of product installs and upgrades to a newer version. This program is offered to BMC customers currently subscribed to BMC Customer Support. BMC will provide collateral containing install or upgrade best practices compiled by experts in BMC Support and R&D. This information can be leveraged to create an install or upgrade plan. Install and upgrade experts in BMC Customer Support will review the plan and offer advice to achieve a successful outcome.
BMC AMI Cost Management
BMC AMI Cost Management Version 3.3.00
BMC AMI Cost Management
BMC AMI Cost Management Version 3.3.00
BMC AMI Cost Management
BMC AMI Cost Management Version 3.3.00
Assistance from BMC Customer Success when planning for installation or upgrade of the BMC AMI Cost Management products consistently results in reduced customer issues, improved customer experience, and an overall reduction in the customer's effort.  AMIGO for the Installation/Upgrade of BMC AMI Cost Management  products is designed to assist with planning and execution of the installation or upgrade.  This program will consist of opening two BMC Support cases:  the AMIGO Planning Case and the AMIGO Review Case.

Use the noted steps below to begin the program:


Step 1:  The Amigo Planning Case

The AMIGO Planning case includes:  
How to get started with the AMIGO Planning Case:
  • Open a BMC Support case
  • For Product, specify - BMC AMI Cost Management (latest version)
  • Enter “AMIGO Planning” in the case subject.
  • The Description should include:
    • All Products/Solutions to be installed/upgraded
    • Date Installation / Upgrade is scheduled to occur
  • Submit the case
Once the case is opened, someone from BMC Technical Support team will contact you within 2 business days to provide an overview of the AMIGO program and expectations.  The AMIGO planning case will be closed once all planning activities are complete.

Step 2:  The AMIGO Review Case

The AMIGO Review case includes:
  • Notifying the BMC support team of the install/upgrade date
  • Providing assistance in the installation of the product components, if required.
  • Answering any final questions

How to get started with the AMIGO Review Case:
  • Open a BMC Support case two weeks prior to the installation/upgrade start date. 
  • For Product, specify -  BMC AMI Cost Management (latest version)
  • Enter “AMIGO Review” in the case subject. 
  • The Description should include:
    • All Products/Solutions to be installed/upgraded
    • Reference to the AMIGO Planning case number
    • Date Installation / Upgrade is scheduled to occur
  • Submit the Case
 
Once  the case is open, someone from BMC Technical Support team will contact you.  The case will remain open throughout the installation activity to be used for questions or issue response. 
 
The AMIGO Review case will be closed when the installation/upgrade activity is complete.
 

NOTE: The AMIGO Program provides help planning your upgrade. It does not provide expedited resolution for technical cases encountered during the upgrade process, nor is it a substitute for a Professional Services engagement.

If you desire assistance with the execution of your upgrade plan, please contact your BMC Account Manager for help engaging BMC Professional Services.
Attachment(s):