Assistance from BMC Customer Success when planning for installation or upgrade of the BMC AMI Cost Management products consistently results in reduced customer issues, improved customer experience, and an overall reduction in the customer's effort. AMIGO for the Installation/Upgrade of BMC AMI Cost Management products is designed to assist with planning and execution of the installation or upgrade. This program will consist of opening two BMC Support cases: the AMIGO Planning Case and the AMIGO Review Case.
Use the noted steps below to begin the program:
Step 1: The Amigo Planning Case
The AMIGO Planning case includes:
How to get started with the AMIGO Planning Case:
Step 2: The AMIGO Review Case
The AMIGO Review case includes:
How to get started with the AMIGO Review Case:
Once the case is open, someone from BMC Technical Support team will contact you. The case will remain open throughout the installation activity to be used for questions or issue response.
The AMIGO Review case will be closed when the installation/upgrade activity is complete.
NOTE: The AMIGO Program provides help planning your upgrade. It does not provide expedited resolution for technical cases encountered during the upgrade process, nor is it a substitute for a Professional Services engagement.
If you desire assistance with the execution of your upgrade plan, please contact your BMC Account Manager for help engaging BMC Professional Services.