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Please add/modify the following line in the Midtier's config.properties file(one line):*config.properties*********arsystem.password=OdMEFDAE14nHXLPK4ugMQ+Hq4SADahRZnybhmXKBowW2PuX23Bbdc46iYqD+WnQSP6czHTS4fd/+d1ascWp3KNoe65QZg51Fd60Nr6rGF0s3dnRw2oBOgw\=\=*config.properties*********(usually on .....AR System\Mid-Tier\WEB-INF\classes\config.properties)Then restart the servlet engine(web server). Now the new password for midtier configuration tool would be "arsystem"Now, please login into the Mid-tier configuration tool with "arsystem" as password. Please change it after.After resetting password, it is recommended to do hard cache flush in order to avoid issues when accessing to http://<MT server>:<port>/arsysBelow is KA how to do hard cache flush :-AR System Mid Tier - How to flush the Remedy AR System Mid Tier cache - INCLUDES VIDEO