Control-M/Server for UNIX and Microsoft Windows
By default, all Server to Agent and Agent to Server communication is done in Transient mode. This means that a connection is established when one needs to update the other about a job, get a sysout, etc.
The alternative option, Persistent mode, is particularly useful in scenarios where the Control-M/Server is inside the firewall and the Control-M/Agent is outside the firewall.
The following video demonstrates this solution:
You will need to recruit your Network group for assistance in performing some of these steps.
On the Firewall:
On the Control-M/Server:
On the Agent:
Using the standard Control-M utilities ag_diag_comm and ctm_diag_comm verify connectivity between the Control-M/Agent you just configured and the Control-M/Server.