How to trace IBRSD Incident creation. |
Legacy ID:KA349004 1) In the IBRSD Integration Service trace, you see the following when an event is received from the cell. Incoming message (BAROC).. 2) In the IBRSD Integration Service trace, you see the following when an event has been sent to Remedy Submitting record in remedy form - stagingFormName Receiving Response from AR Server : ARReturnCode 3) In the AR server Filter Log you see the following when a record is created for this event on the staging form: CREATE on INT:Staging - <NULL> 4) In the AR server Filter Log you can see if an incident has been created by looking for the following: CREATE on HPD:Help Desk - <NULL> 5) In the AR server Filter you will see the following when a record is written to the outbound staging form to be picked up by the plugin that will send an event sent to the CREATE on INT:Outbound Staging - <NULL>
e.g <FLTR> <TID: 0000008104> <RPC ID: 0013328077> <Queue: Fast > <Client-RPC: 390620 > <USER: {USERNAME.EN_US} > mc_ueid (301735100) = mc.ep1.d6e7fc9.1
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