Remedy Mid Tier -Why are Remedy logins case sensitive?

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Remedy Mid Tier -Why are Remedy logins case sensitive?
Why are Remedy login IDs case sensitive? ERROR 9388 while login to remedy
Remedy AR System Server
AR System Mid Tier
BMC Remedy AR System Server
Remedy AR System Server
AR System Mid Tier
BMC Remedy AR System Server
Why are Remedy login IDs case sensitive?
Or
How to configure the Remedy to enforce UPPERCASE or LOWERCASE as the login credentials ?
 
 
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

Login IDs being case sensitive is working as designed.  Currently, there are no plans to implement a change to the login process to disable case sensitivity.
 

Users who log in with an invalid login name (e.g. due to a case sensitivity issue) will see a warning message that they are logging in as a guest user (if guest access is configured).  This may help identify when the situation has occurred. 
 

There are customizations that could be accomplished to force uppercase as a workaround. 
For example, the following was recently posted to the BMC community:

 

[For Remedy Midtier 8.x and earlier ]
Edit the login.jsp and add the onChange action to the username field.  This way the moment they get off the field it will upper case for them on the screen.

<input type="text" NAME="username" id="username-id" maxlength="30" value="<%=name%>" 
         class="Login" size="20" onChange="javascript:this.value = this.value.toUpperCase();">

If you want to lower case it use "toLowerCase" instead of "toUpperCase".

[For Remedy Midtier 9.x and later]
Edit the login.jsp and add the onChange action to below lines of code .

 <input name="<%=Params.USERNAME%>" maxlength="<%=Params.USERNAME_LENGTH%>" id="username-id" value="<%=com.remedy.arsys.share.HTMLWriter.escape(name)%>"
           class="loginfield" size="30" type="text" onChange="javascript:this.value =this.value.toUpperCase();">
 
NOTE: This is not a supported configuration and should be used at your own risk.    If a hotfix or patch is applied, you may need to reapply the customizaton.
 

 
Remedy AR System Server
AR System Mid Tier
BMC Remedy AR System Server
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