This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to
Article Number 000385088 for more information about troubleshooting BMC products in containers.
Legacy ID:KA298427
Please follow below steps to activate the Approval Debug log:
1- Go to > Applications panel > Quick Links > Approval Administration Console.
2- Select Server Settings.
3- Check the below settings:
>> In the Basic tab under the Logging Settings:
a- Enable Approval Debug Mode
b- In the Log File Name enter the name for the approval log.
Note: we need to enter also the full path and the log file name.
For example: C:\Program Files\BMC Software\ARSystem\Arserver\Db\arapp.log
If you only enter a log file name, it will be created under db folder where arerror.log/armonitor.log are located.
c- For Approval Debug Type select: ALL
d- Press Save
The Approval log is now enabled and it will be available in the specified path under the log file name entered.
Note1 : Enabling the Approval log does not require the AR System to be restarted.
Note 2: To enable Approval debug logging you must be having administrator permissions
