- Welcome BMC Customer Support Site Guest User
Knowledge Article
TrueSight Presntation Server (TSPS) - "Deploy failed" "Checksum mismatch" seen when attempting to deploy packages via the TrueSight Console
TrueSight Presentation Server
TSPS Server
All versions
"Deploy failed" "Checksum mismatch" seen when attempting to deploy packages via the TrueSight Console: |
As a first step restart the target PATROL Agent. For additional troubleshooting refer https://docs.bmc.com/docs/TSInfrastructure11307/troubleshooting-the-deployment-of-packages-1231896499.html Ensure that there is adequate disk space on the target PATROL Agent & the Integration Service Node (ISN) as this is a common reason for the failure. Enable PATROL Agent debug with MAIN,COMM,GDD flags on the target PATROL Agent. Option 1: On the TSPS, Configuration -> Managed Devices -> locate a problematic PATROL Agent -> click the three dots for it -> Query PATROL Agent -> enter: __config("MAIN,COMM,GDD,FILE=C:\\temp\\debug.txt"); (That is two underscore characters) Option 2: If you have a PATROL Class Console, open a System Output window for one of the non-working/undeployable Patrol Agents & issue: %PSL __config("MAIN,COMM,GDD,FILE=C:\\temp\\debug.txt"); Option 3: Start it as follows: PatrolAgent -debug MAIN,COMM,GDD,FILE=C:\\temp\\debug.txt Trigger deployment of the package to the target PATROL Agent. Upon failure, send: - C:\temp\debug.txt - PATROL Agent error log - TrueSightCMAKmPush log from TSPS server Disable PATROL Agent debug when done (__config("-MAIN -COMM -GDD");) If the root cause cannot be determined from the above round of troubleshooting, then do the following for more advanced troubleshooting. Note that the examples below assume a package name of "WinPA11P1". Change this to reflect your actual package name: - Enable ISN debug from the TrueSight Infrastructure Management (TSIM) server: pw debug on -a <agent-name> Trigger the package distribution Do the following on the TSPS: cd <installationdirectory>/truesightpserver/data/createdPackages/WinPA11P1 sha256sum WinPA11P1.gz_part_.1 sha256sum WinPA11P1.gz_part_.2 Record the two output entries for the sha256sum commands. Note that the TSPS createdPackages directory will be populated very briefly during deployment. On the ISN: cd <installationdirectory>/pw/pronto/data/KMDEPLOYMENT/WinPA11P1 sha256sum WinPA11P1.gz_part_.1 sha256sum WinPA11P1.gz_part_.2 Record the two output entries for the sha256sum commands. On the PATROL Agent: cd D:\BMC Software\Patrol3\\tmp\WinPA11P1 certUtil -hashfile WinPA11P1.gz_part_.1 SHA256 certUtil -hashfile WinPA11P1.gz_part_.2 SHA256 (Note that the SHA256 needs to be uppercase.) Record the two output entries for the certUtil entries - Disable ISN debug from the TSIM: pw debug off -a <agent-name> - Get ISN logs from the TSIM:: pw debug file -a <agent-name> - Get TSPS dump: tssh dump export - Get this from the ISN: <installationdirectory>/pw/pronto/data/KMDEPLOYMENT From the logs, review Agent.stdout, IntegrationService.log & MessageServiceIS.log files. For example, in TrueSightCMAKmPush.log it will show checksum values. Ensure that the ISN & PATROL Agent time stamps are in sync (or tell Support the time difference) when comparing files. Send all info to BMC Customer Support. |
Attachment(s):