Equivalent problem may also be seen with dataupgrade.sh or dataupgrade.bat |
Check the dataupgrade.log for clues. If it is clear that KA 000146679 & KA 000142238 don't apply to you because the dataupgrade.log doesn't show " Unable to start Elasticsearch", then do the following: Quit out of it. Then clear the ElasticSearch cache and try again. Steps: - Stop the TSPS (tssh server stop) - Backup up the ElasticSearch data folder from TSPS The location of the folder is $TRUESIGHTPSERVER_HOME\truesightpserver\modules\elasticsearch\data - Then delete the ElasticSearch data folder from TSPS. - Start the TSPS server (tssh server start) This will rebuild the ElasticSearch cache - After TSPS comes up, reconnects to TSIM etc. launch the bat file again. If no improvement, run 'tssh dump export' and send the output file to BMC Support. |