The dataUpgrade script hangs "Initializing"

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Knowledge Article

The dataUpgrade script hangs "Initializing"
TrueSight Presentation Server
TSPS Server
TrueSight Presentation Server 11.0
TrueSight Presentation Server
TSPS Server
TrueSight Presentation Server 11.0
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Equivalent problem may also be seen with dataupgrade.sh or dataupgrade.bat
Check the dataupgrade.log for clues.

If it is clear that KA 000146679 & KA 000142238 don't apply to you because the dataupgrade.log doesn't show " Unable to start Elasticsearch",  then do the following:
Quit out of it. Then clear the ElasticSearch cache and try again.
Steps:
- Stop the TSPS (tssh server stop)
- Backup up the ElasticSearch data folder from TSPS
The location of the folder is $TRUESIGHTPSERVER_HOME\truesightpserver\modules\elasticsearch\data
- Then delete the ElasticSearch data folder from TSPS.
- Start the TSPS server (tssh server start)
This will rebuild the ElasticSearch cache
- After TSPS comes up, reconnects to TSIM etc. launch the bat file again.

If no improvement, run 'tssh dump export' and send the output file to BMC Support.
TrueSight Presentation Server
TSPS Server
TrueSight Presentation Server 11.0
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