Support Central

Case Management

Manage Support IDs

Use checkboxes to 'Remove support IDs/Users' or 'Allow to create Cases'
Support IDs for BMC Customer Support Site Guest User
Profiles Which Include    Back to All Support IDs
 

Knowledge Article

SDIG will only look for the SDIG_POLLER_TIMESTAMP data instance on the pncell of the TSIM Server.
SDIG will only look for the SDIG_POLLER_TIMESTAMP data instance on the pncell of the TSIM Server.
TrueSight Infrastructure Management
TSIM Integration with BMC Service Resolution
Any Truesight Infrastructure Management Server or BMC ProactiveNet Peformance Management Server using BSR 3.5.01
On which cell will the SDIG process look to for the SDIG_POLLER_TIMESTAMP data.
The Service Desk Integration Gateway (SDIG) process uses the SDIG_POLLER_TIMESTAMP data instance in a cell to know the last time it polled the HPD:IncidentOutBoundEvent WebService endpoint for Incident Updates, and uses this in the qualification for querying against 'Modified Date' on subsequent queries.  Even if you are only using a remote cell for sending events into SDIG, the SDIG process is written to only query a POM Enabled cell for this data instance. 

Therefore, the sdig_poller_timestamp.baroc not only needs to be loaded into the pncell's kb, but SDIG needs to know of the pncell entry via the pw/integrations/ibrsd/conf/IBRSD.dir, even if the pncell will not actually be the cell propagating events into SDIG.