On which cell will the SDIG process look to for the SDIG_POLLER_TIMESTAMP data. |
The Service Desk Integration Gateway (SDIG) process uses the SDIG_POLLER_TIMESTAMP data instance in a cell to know the last time it polled the HPD:IncidentOutBoundEvent WebService endpoint for Incident Updates, and uses this in the qualification for querying against 'Modified Date' on subsequent queries. Even if you are only using a remote cell for sending events into SDIG, the SDIG process is written to only query a POM Enabled cell for this data instance. Therefore, the sdig_poller_timestamp.baroc not only needs to be loaded into the pncell's kb, but SDIG needs to know of the pncell entry via the pw/integrations/ibrsd/conf/IBRSD.dir, even if the pncell will not actually be the cell propagating events into SDIG. |