Snippet from log: (Jul 30 2018 04:38:04.152 PM -0600),INFO,com.bmc.install.product.truesightpserver.TrueSightPServerRemedySSOInputValidationTask, PROGRESS EVENT {Description=[com.bmc.install.product.truesightpserver.TrueSightPServerRemedySSOInputValidationTask.description],Progress=[70],Detail=[com.bmc.install.product.truesightpserver.TrueSightPServerRemedySSOInputValidationTask.validateTrueSightPServerSSOConnection]} (Jul 30 2018 04:38:05.618 PM -0600),INFO,com.bmc.install.product.truesightpserver.TrueSightUpgradeFileCopyImplementation, LOG EVENT {Description=[Remedy SSO status code 401],Detail=[validateRSSOParams()]} (Jul 30 2018 04:38:05.634 PM -0600),INFO,com.bmc.install.product.truesightpserver.TrueSightPServerRemedySSOInputValidationTask, PROGRESS EVENT {Description=[com.bmc.install.product.truesightpserver.TrueSightPServerRemedySSOInputValidationTask.description],Progress=[100],Detail=[com.bmc.install.product.truesightpserver.TrueSightPServerRemedySSOInputValidationTask.complete]} (Jul 30 2018 04:38:05.634 PM -0600),CONFIG,com.bmc.install.task.InstallationPropertiesHelper, LOG EVENT {Description=[SET PROPERTY VALIDATION_ERROR_RESULT],Detail=[product.truesightpserver.TrueSightPServerInstallerMessages:RSSO_TEST_CONNECTION_FAILED]} (Jul 30 2018 04:38:05.634 PM -0600),INFO,com.bmc.install.product.truesightpserver.TrueSightPServerRemedySSOInputValidationTask, LOG EVENT {Description=[Validation error],Detail=[Failed to connect to the Remedy SSO server.]} |
Ensure that no special characters are used in the RSSO Admin user's password. For example, "!" has been known to cause connection problems. Defect drtry-6 has been opened to track TSPS 11.0 installation connection problems to RSSO 18.05. Until that defect is closed, you can use TSPS 11.3.01 to connect to RSSO 18.05. |