Devices not showing up in groups on TSPS Console |
Ensure that the TSPS has adequate RAM and that the conf files have been tuned correctly. If the TSPS is on a VM, ensure that resources have been reserved. If the symptom persists: - Enable debugging on the TSPS as follows: tssh logger debug on -n CMA tssh logger debug on -n com.bmc.sas.ngp.service.message.impl - Enable debugging on the Truesight Infrastructure Management ( TSIM ) as follows: pw debug on -p jserver - Attempt to add a Device to a Group - Check if the Device was added to Group in TSIM immediately and in TSIM the Device appears OK in group. - Confirm that the Device is not immediately added to the Group in the TSPS - Send the TSPS logs (.\truesightpserver\logs) - Send the TSIM logs (.\pw\pronto\logs) - Also run the following on the TSIM & send the output: runsqli "select count(*) from groupmos where motypeid!=1 and MOINSTID not in (select itemid from item_cfg)" |