BMC Impact Service Model Publisher v11.3.02 (Build 241471392 - 19-Mar-2019)
Copyright 2005-2019 BMC Software, Inc. as an unpublished work. All rights reserved.
Request received and accepted by the Publishing Server with id Z00000k4pwue4sXp9bZpqMZ37sow4.
Waiting for outcome of publish request processing (timeout=3,600s)
Retrieving class info from Atrium CMDB.
The publication was not successful: Publish validation of IM(s) failed.
Class info is not synchronized.
1. Open a command line session on the TSIM server and run:
pclassinfo -x -o mc_sm_object.baroc.
This will create a new file called mc_sm_object.baroc.
2. Copy mc_sm_object.baroc to $MCELL_HOME/etc/<cellname>/kb/classes, replacing the one that is there already (do this on both cells of if you have an HA setup).
3. Recompile the Knowledge Base of the cell:
mccomp -n <Cellname>
4. Restart the cell:
5. Then re-run the publish
Send the following output to BMC Support:
A. The entire folder under pw/server/tmp/ps_cellname/
B. The entire folder under pw/server/log/ps_cellname/
Then undo the log4j settings changes in pserver.trace.