What are the changes occurring with Crystal Report integration with Mid tier version 20.02?
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.
As of March 30 2020, BMC Software will no longer be licensed to redistribute the Crystal viewer libraries with the Mid tier installation.
Beginning with Mid tier 20.02, the midtier war files and the ARSystemSuite installer will no longer install the Crystal viewer libraries that are essential to the mid tier integration with Crystal Reports Server or BOXI.
Backup the following files before running the 20.02 installer in the event the installer removes them.
Caveat: If Crystal/BO integration was achieved by deploying an older version of Mid tier using the “MidTierCombined.war” or “MidTierCombinedWithRSSOAgent.war” and then the midtier installation is upgraded using the 20.02 installer, the existing Crystal functionality will break as it would have done in all the previous versions.
Note: If the AR ODBC driver already exists, then you need to modify the registry entries that point to the arodbc91_build00x.dll to point to arodbc91_build009.dll. Please see the above referenced article for the registry locations.
War file changes:
The Windows 20.02 Mid Tier war file EPD download will not include a CombinedMidtier.war but only a Midtier.war that does not have the Crystal viewer embedded.
Impact on User community:
On a new installation of Mid Tier 20.02 installed on a BOXI/CRS server, the AR System Report Console will display Crystal report entries. On running the Crystal report, the following error will be displayed.
As of March 30, 2020, BMC Support will not be able to provide the Crystal viewer libraries in any manner. BMC Software will be removing the Crystal Viewer libraries from the epd download of all previous versions.
Further removal of the integration settings from the installer and midtier configuration is targeted for Mid Tier 20.08.