Example: +-------------------------------------------------------------------------------------------+ | BMC TrueSight Presentation Server - Command Line Interface 2018 version 10.7.00.003 | | Copyright 2014-2018. BMC Software, Inc. as an unpublished work. All rights reserved. | +-------------------------------------------------------------------------------------------+
Archiving the database data folder... Archiving the logs folder... Archiving the conf folder... Archiving the indexserver data folder.. Error : Unable to copy the folders. Reason - D:\Program Files\BMC Software\TrueSightPServer\truesightpserver\modules\elasticsearch\data\truesight\nodes\0\indices\ts_event_index\10\index\_6mm.fdt ################ That is the end of the error. Note that the directory and file name may vary from one environment to the next. |
It could be caused by: - Contention - Corruption Contention: During event updates in TSPS, the elastic search will lock its page, thus preventing 'tssh dump export' from working when it comes to the locked page. Users can try running 'tssh dump export' several minutes apart and it might resolve itself. Also, try running 'tssh dump export' after business hours where there might be less event flow and users accessing events. If still not working, stop TSPS server when possible and "tssh dump export" should work without errors. The good thing is that even tssh dump export is throwing the error a dump file with database, logs and conf folder is created, so users still can provide that information to support to investigate customer's problems. Improvement DRTPC-769 has been created to skip archiving the indexserver data folder in case of locking issues so no error will be thrown. |