How to add an AR Server License into Remedy using the Driver tool. |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. To add an AR Server License into Remedy using the Driver tool, follow these steps: Note: Make sure the information entered following these steps is accurate, otherwise it may create discrepancies and unwanted incorrect records in the main Add or Remove Licenses form. 1- Open the Driver tool. ARS 19.02.x - Using the driver program ARS 18.08.x - Using the driver program ARS 18.05.x - Using the driver program ARS 9.1.x - Using the driver program 2- Follow these steps: Command: init INITIALIZATION ARInitialization results ReturnCode: OK Status List : 0 items --- The following step is only to be done if ARS is configured to use a specific AR TCP port. If the Portmapper is used then this step can be skipped --- Command: ssp SET SERVER PORT The port number of server (0): <AR Port> Using private socket? (0): <RPC Socket if used, otherwise press enter> ARSetServerPort results ReturnCode: OK Status List : 0 items ------------------------------------------------------------------ Command: log Control record: Authentication string () : User name () : <Remedy admin user, for example Demo> Password () : <Remedy's user password - note, the pwd will be displayed in plain text > Locale[.charSet] () : Time zone () : Server () : <AR Server name> Command: cl CREATE LICENSE License Key: <License Key> License Type: AR Server License Sub Type: <press enter> Issued Month (January-December, 0-11): (0) <enter the required value> Issued Day (1-31): (1)<enter the required value> Issued Year (yyyy): (2002)<enter the required value> Expire Month (January-December, 0-11): (0)<enter the required value only if it is a Temporary License, otherwise just press Enter> Expire Day (1-31): (1)<enter the required value only if it is a Temporary License, otherwise just press Enter> Expire Year (yyyy): (1970)<enter the required value only if it is a Temporary License, otherwise just press Enter> Site Name: <Enter your Site name> Host ID:<Enter the Host ID of the server where ARS is installed> Number of Licenses: (1)1 Token List: <press Enter> Comment: <press Enter> ARCreateLicense results ReturnCode: OK Status List : 0 items (at this point the AR Server has been added into Remedy and the Driver tool can be closed). 3- Restart the ARS application. Additional steps: 4- If you want to list the current available AR Server License in Remedy use the following command: Command: gll GET LIST LICENSE License Type: AR Server ARGetListLicense results ReturnCode: OK Total Number of Licenses: 1 License Type: AR Server License Key: {License Key } License Sub Type: License Issued Date: month: 0 day: 0 year: 0 License Expire Date: month: 0 day: 0 year: 0 Site Name: Host ID: Number of Licenses: 1 Token List: Comment: 4- If you want to validate the current AR Server License use the following command: Command: vl VALIDATE LICENSE License Type: AR Server ARValidateLicense results ReturnCode: OK Number Of Licenses: 1 IsDemo: FALSE Expire Date: month: 0 day: 0 year: 0 Token List: Status List : 0 items Useful information: Remedy - Server - How to delete an AR Server License using the Driver tool |