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Knowledge Article

BPPM email for self-monitoring disk full email alerts is being sent from an invalid email address
We have setup self-monitoring alerts for the BPPM server. We noticed that our disk full email alerts are being reported from a From ID which is not ours, it contains invalid details and refers to amazon. What could be causing this issue?
ProactiveNet
BPPM Application Server
BPPM 9.x
We see that our email alerts from self-monitoring are reporting From an invalid From ID.
For example, when we encounter a disk full issue on our BPPM server, we receive an email that should be from mycompany@companyemail.com but we receive an email alert from mycompany@someotherinformation.thisdataisnotcorrect.amazon.com
What could cause the From ID to be incorrect?
This issue can be reproduced when the details used in the from_name file in the BPPMInstallationDirectory\pw\etc\hosts\from_name are used.
The issue is caused by the lack of a new line character at the end of the from_name entry

So to correct the issue, open the from_name file and re-enter the from name and hit Enter at the end of the from name entry so the cursor moves to the next file. 
Then restart the BPPM services and that will resolve the issue.

This is considered a defect and defect # DRDR1-6 has been submitted