Remedy - AR System Server - Upgrade Failed from 18.05 to 18.08

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Knowledge Article

Remedy - AR System Server - Upgrade Failed from 18.05 to 18.08
Installer takes over 3 hours to complete and does not succeed
Remedy AR System Server
AR System
AR system server installer
Remedy AR System Server
AR System
AR system server installer
While checking the logs  we can see a problem where remedy service is unable to start during upgrade.
Installation failed and has installer rolled back changes
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

Attempted to restart service on 18.05 environment which was successful
Clear bundle cache, restart also successful.

Further checking in ar.conf file for DB and SQL credentials found conflicting parameters as detailed below:

SQL-Secure-Connection: T
SQL-Secure-Connection: F

Steps to follow
1. Comment out one of above parameter which you are not using.
2. Clear bundle cache directory before installation.
Remedy AR System Server
AR System
AR system server installer
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