Remedy - AR System Server - How to enable FTS Searcher Plugin logs in Debug mode in Remedy 1805 and above - INCLUDES VIDEO

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Remedy - AR System Server - How to enable FTS Searcher Plugin logs in Debug mode in Remedy 1805 and above - INCLUDES VIDEO
How to enable FTS Searcher Plugin logs in Debug mode in Remedy 1805 and above - INCLUDES VIDEO
Remedy AR System Server
AR System
Remedy AR System Server 1805 and higher
Remedy AR System Server
AR System
Remedy AR System Server 1805 and higher
How to enable FTS Searcher Plugin logs in Debug mode in Remedy 1805 and above?
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

Note: These steps have changed for 1805 and later versions.  Only use these steps if using 1805 or above.  For versions 9.1 through 9.1.04, use KA 000026783
 
  1. Browse to the following directory: <ARSystemInstallDirectory>\pluginsvr\fts\secondary\
  2. Open the 'log4j_pluginsvr.xml' file in a text editor.
  3. Search for the following entry:
        <logger name="com.bmc.arsys.plugins.ftsplugin" additivity="false">
            <level  value="warn" />
            <!-- use FTSLog as the appender for logging to the log file -->
            <appender-ref ref="PluginLog" />
        </logger>
  4. Change the 'level value' from "warn" to "debug".
  5. Restart the plugin server for the changes to be read. Suggest to use one of the 2 following methods:
  • Use the AR System Server Group Console/Manage Processes  to restart the "BMC:FtsJavaPluginServer" for the correct AR host
  • Restart the Remedy AR Server service, or terminate the Java process pointing to the 'fts' directory (the armonitor process will then automatically restart it) for the changes to take effect.
Note: Further details on restarting the Remedy AR Server can be found here: Starting and stopping the BMC Remedy AR System server

6. The following file will then have been created: arftsplugin-searcher.log
7. The file is located in the directory: <ARSystemInstallDirectory>\ARSystem\Arserver\Db\
 
Remedy AR System Server
AR System
Remedy AR System Server 1805 and higher
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