How do I get the Licensing Usage report for DWP? |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Please, use the BMC License Usage Collection Utility Version 4.7.01
Contact your Account Manager / Sales representative.
https://docs.bmc.com/docs/digitalworkplaceadvanced/35/installing-the-product-license-key-and-allocating-user-licenses-771814029.html
BMC Digital Workplace Basic The BMC Digital Workplace Basic license entitles you to access the following basic features: Assistance (catalog and contact IT) Approvals
BMC Digital Workplace Advanced The BMC Digital Workplace Advanced license entitles you to access the following advanced features:
BMC Action Request System Server BMC Digital Workplace entitles a customer to create, modify, and read unlimited records in BMC Action Request System Server that supports deployment and use of BMC Digital Workplace use cases serving licensed BMC Digital Workplace users. Because the BMC Digital Workplace package includes zero dollar licenses, you may use these licenses only within the context of the solution provided. You cannot use the BMC Action Request System Server as a stand-alone product. The context of this limitation is as follows: Remedy AR System is supplied as a foundation component for deployment of BMC Digital Workplace. Use of Remedy AR System is limited to running the components within BMC Digital Workplace and implementing integrations with providers associated with delivering the BMC Digital Workplace solution. Three fixed user licenses are provided with Remedy AR System for performing BMC Digital Workplaceadministrative tasks. Additional users may not be added until additional Remedy AR System application and user licenses are purchased. Remedy AR System may be integrated only with external data sources or third-party providers in conjunction with the product. It may not be used in a stand-alone configuration without integration with BMC Digital Workplace. Actions that void the zero dollar licenses and require a full purchase of the components include but are not limited to: Using the AR System server to customize, test, or run Remedy ITSM or third-party applications. Using the AR System server to develop, test, or run a new custom application. |