The issue “unable to find the Catalina/localhost folder” in Tomcat 8.5 will be addressed in 20.19.01. If user(s) want to upgrade prior to the 20.19.01, then check for the type of install and proceed with appropriate steps.

The steps for the resolution would be based on if the user(s) have attempted the 20.18.03 install or yet to install.

If Tomcat 8.5 has not yet been installed

1. Install Tomcat 8.5 and follow the instructions.
2. At the end of the setup, user(s) have to perform the following
   1. Do select the “Run Apache Tomcat” option. If the above option was not selected for configuration changes, continue with next steps.
3. Make necessary configuration changes for Java, memory, etc. and start it once to ensure that the values are indeed correct. Refer to this article for appropriate settings.
4. User(s) have to stop the Tomcat server prior to the continue with the actual Footprints installation.

This action would ensure that the /Catalina/localhost folder is created and the installer would function just like any other update.
 

Attempted install and encountered error

There could be chances that user(s) may have attempted to install and encountered error during the process. This can be corrected based on the install type:

New Footprints Installation

If you have attempted the new install and encountered the error, the simplest way is to clean up the server for any partially installed application files, database, etc., follow the steps mentioned for the Tomcat 8.5 installation above and start the FootPrints installation again.

Existing Footprints Upgrade process

If users have attempted the upgrade and it failed, the subsequent attempts would fail, since the installer attempts to “move” the footprints#servicedesk.xml (or footprints.xml, depending on the name you had given) file. Due to the initial failure, this file will not be available in subsequent attempts. In this scenario, please follow the steps to install Tomcat 8.5 and copy the sample footprints#servicedesk.xml file, with modifications to suit the current setup (installed location, application name, etc)

Note: Since the current action of the installer is to “move” the existing “footprints#servicedesk.xml” file, it’s good to take a backup of the same prior to starting the FootPrints 2018 Release 3 upgrade.

Please note below point if you using IIS integration :
In order to process passthrough authentication, the NTFS file permissions on isapi_redirect.dll must allow the groups "IIS_IUSRS" and and "Authenticated Users" Read/Execute permissions.  Because Tomcat 7.0 and Tomcat 8.5 install to different directory paths, the permissions will not be inherited from the previous installation.

If you still face issues during the install, do contact BMC support for further assistance.