Checklist for Approval Server Configuration.
Symptoms with ITSM Applications configured to work with Approvals: - Approvals skipping multiple status. - Application Audit show duplicate records OR multiple switch of Status at same time. - General Health Check |
Note: The information in this KA is now available in the on-line documentation at: https://docs.bmc.com/docs/ars91/en/best-practices-to-configure-approval-server-1122327729.html . Introduction Please use the AR System Server Configuration Checklist Environment Sizing to determine environment sizes for Approval Server. Approval Server Performance Configurations
The following configuration settings are functional and are set based on the business needs and requirements for Approvals and are not "size" specific: .......... Approval-Defn-Check-Interval: 300 Approval-Recent-History: 5 1 Approval-Due-Soon: 1 1 Approval-Debug-Type: 1 Approval-Log-File-Backup: 9 Approval-Log-File-Size: 99 Approval-Log-File: arapprov.log Approval-Notify: xx x Rejected-By-Others-Interval: .......... Please review the ar.cfg documentation to better understand these configurations. Approval Server READ ONLY Configurations
AR System Server Performance Configurations
Default Java Plugin Server Configurations
NOTE: For a Large Environment, we recommend moving Approvals off of the Default Java Plugin Server and use it's own dedicated Plugin Server. Please follow this guide to enable this: https://docs.bmc.com/docs/ars2008/configuring-bmc-remedy-approval-server-with-a-separate-plug-in-server-instance-928611539.html Create arsys_api.xml in the current plug-in server directory with the following content: .......... <?xml version="1.0" encoding="UTF-8" ?> <javaapi_config> <maxProxiesPerServer>80</maxProxiesPerServer> </javaapi_config> .......... AR Monitor Configurations
NOTE: For a Large Environment, we recommend moving Approvals off of the Default Java Plugin Server and use it's own dedicated Plugin Server. Please follow this guide to enable this: https://docs.bmc.com/docs/ars2008/configuring-bmc-remedy-approval-server-with-a-separate-plug-in-server-instance-928611539.html AR System Server Group Operation Rankings This assumes that you have configured your Server Group Operation Rankings form for Approval. Follow the Setting Failover Rankings for Servers and Operations guide for more information. Troubleshooting Approval Server Please see our: Troubleshooting Guide for Approval Server. How to test if Approval Server is working fine or not (Includes Video) Approval Server Concepts Configuring BMC Remedy Approval Server with a separate plug-in server instance Remedy - Approval - How to enable the Approval log and set the logging in DEBUG mode NOTE: This article is also available in Spanish, use the link below or search by Article Number 000166045. NOTA: Este artículo también está disponible en Español, usar el siguiente enlace o buscar por el Número de Artículo 000166045. Cómo realizar un checklist de la configuración del servidor de aprobaciones
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