Component | Defect ID | Description | Affected Versions |
AR System server | SW00525810 | In the AR System Configuration Component form, when you add a server which is not included in the server group, the newly added server fails to restart. |
9.1.01
9.1.02 9.1.02.001 9.1.02.002
|
AR System server | SW00522053 | When you restart AR System services, all the Data Management jobs seem to be running smoothly and no error messages are found in the arjavaplugin.log file. After 3 to 4 of restarting the AR System services, the arjavaplugin.log file displays authentication errors. If you ignore these errors, all the Data Management jobs stop running after couple of hours. | 9.1.00 9.1.01 9.1.02 9.1.02.001 9.1.02.002 |
AR System server | SW00526151 | The following run if qualification works correctly in BMC Remedy AR System 8.1.01 but fails after upgrading to version 9.1.02: ('TargetID' LIKE "TAS%") AND ('ActionDetails' LIKE "<xml>%") AND ('ActionDetails' LIKE "%<Status>%</Status>%<StatusReason>%</StatusReason>%") | 9.1.02 9.1.02.001 9.1.02.002 |
AR System server | SW00526045 | If a process terminates, armonitor restarts the process. However, if the process terminates for more than four times in 30 seconds, armonitor does not restart that process. The following exception might occur when the AR System server ports are not free and the armonitor tries to start the AR System server: "Some of the ports on this machine are not free. Make sure all the ports required for running server as per documentation are available.To free the ports for Microsoft Windows, perform the steps mentioned in armonitor." | 9.1.02 |
AR System server | SW00525245 | If you define parent-child-child hierarchy on forms, while consuming a Web Service on filter modify or filter submit actions, incorrect data is displayed in the child forms. The data created in the child forms reflect the parent-child hierarchy but not the parent-child-child hierarchy. | 9.1.02 9.1.02.001 9.1.02.002 9.1.02.003 |
AR System server | SW00514886 | Add more Remote Procedure Call queues for Unified Service Modeling, and Normalization Engine. Add or dedicate one RPC queue for BMC Discovery. For more information on RPC queues for Unified Service Modeling, and Normalization Engin,see Configuring ports for BMC Atrium core using RPC program numbers | 9.1 9.1.02 |
AR System Server | SW00526763 | When you perform Create or Update operation on any regular form, timeout error might occur in a rare race condition. | 9.1.02 |
AR System server | SW00526647 | In a set field action, if you assign a value of the selection field to a selection field on another form, it does not work as expected. | 9.1.02 |
AR System Server | SW00526829 | When a form uses more than one dynamic field ID (Field ID 112 and Field Ids from 60000 to 60999) the AR System server generates unpredictable query. This affects performance in some cases. For more information, see Modifying Row-level Security fields. | 9.1.03 |
AR System Server | SW00527180 | The following warning message is displayed when you update the LDAP Vendor form information by using the LDAP URL from the base development mode: Column 'objectClass[*,]' used by Field 'objectClass'does not exists.,5351, TMS:LDAPUser | 9.1.02 |
AR System Server | SW00527305 | BMC Remedy Full Text Search does not index the attachments that have a word document with embedded images. | 9.1.02 |
AR System Server | SW00527324 | The STRIPHTML function does not work as expected if you use it in a workflow with content that has multiple lines. | 9.1.02 |
AR System Server | SW00527461 | In BMC Remedy AR System version 9.1.02.003 and earlier, you cannot run the DBCheckercommand for Metadata Consistency if you are not using the tnsnames.ora file. | 9.1 9.1.02 |
AR System Server | SW00527519 | The floating license is not allocated to LDAP onlyusers when the User form does not have user record and you set value 0 instead of 15 for the License Mask field in the AREA plug-in configuration. |
9.1
9.1.02
|
AR System Server | SW00527635 | Expected results are not produced when you use the Set Field action to set the value of the Dairy field to a character field. | 9.1 9.1.02 |
AR System Server | SW00527714 | When a form has fields with the same label for the Application-Parse-Qual-L run process, the application command does not produce consistent results. | 9.1.02 |
AR System Server | SW00527978 | When you use a web service and try to update the Status field on the Out-Of-The-Box User form, the web service call does not update the enumerated Status field as expected. | 9.1.02 |
AR System Server | SW00528155 | The following database error occurs when you have a large number of groups and you perform search operation on an RLS enabled form: "The SQL database operation failed. :The incoming request has too many parameters. The server supports a maximum of 2100 parameters. Reduce the number of parameters and resend the request. (ARERR 552)" | 9.1.02 |
AR System Server | SW00528258 | When you create a record on a form using web service, the AR System server does not check the attachment size with the maximum attachment size value set in the form. | 9.1.02 |
AR System Server | SW00528618 | In BMC Remedy AR System 9.x, when you run an SQL query on Oracle database to fetch data, the SQL query converts SPACE to NULL. | 9.1.02 |
AR System Server | SW00528696 | Error Handler Filters do not stop propagating errors to the client in some scenario where the Close All Guides on Exit flag is checked. | 9.1.02 |
AR System Server | SW00528795 | When you create a filter notify action of Email type that has an HTML email template, the email is sent to the target user, but the email message does not have the template values. | 9.1 9.1.02 |
AR System Server | SW00529185 | When you perform a search query on the LDAP Vendor form, the query fetches incorrect results with JAVA ARDBC plug-in. | 8.1.02 9 9.1 9.1.02 |
AR System Server | SW00529362 | In BMC Remedy AR System version 9.x, if the qualification uses the field "112=xxx", the leading semicolon (;) is not appended in the SQL query, producing incorrect results. | 9.1.02 |
AR System Server | SW00529452 | When you use the Push Field action to set the value of the Dairy field to a Dairy field in another form, it does not work as expected. | 9.0.01 9.1 9.1.02 |
AR System Server | SW00519791 | The Log to Form configuration settings is overwritten when a different log type is updated. Workaround: 1. Open BMC Remedy Developer Studio in the Base Development mode and locate the AR System Administration: Main Init Call Guides active link. 2. View the list of actions in the active link. Find the second occurrence of the AR System Administration: AL MAIN Guide call guide in the list. 3. Click X adjacent to that action and remove it from the list. 4. Save the changes. | 9.1.00 9.1.02 |
AR System Server | SW00519663 | When you have multiple Network Interface Cards, the Java plugin server cannot identify which IP to listen to and as a result, AREA LDAP authentication fails. | 9.1.00 9.1.02 |
AR System Server | SW00520526 | When you run security filter in a character field that has non-Latin characters, corrupted text is displayed instead of non-Latin characters. |
9.1.00 9.1.02
|
AR System Server |
SW00520581
SW00522016
| In BMC Remedy AR System 9.1, you cannot perform FTS search using " != " operator. | 9.1.02 |
Remedy Email Engine | SW00523608 | When you send email messages through filter notify action by using an HTML Email template, target users receive the email but the HTML template is blank. | 9.1.00 9.1.01 9.1.02 9.1.02.001 9.1.02.002 |
Remedy Email Engine | SW00526732 | The SQL query takes longer time than expected when a notify filter with notification text having hyperlinks for the image is triggered and the Email Engine processes the email. | 8.1.02 9.1 9.1.02 |
Remedy Email Engine | SW00524035 | The Email ID field on the AR System Email Error Logs form is empty. Therefore, the errors are not visible on the Error tab of the AR System Email Messages form. | 9.1 9.1.02 |
Remedy Email Engine | SW00523199 | The Email Engine stops responding when you configure it with MAPI protocol and keep it running for a longer time. | 9.1.02 |
Remedy Email Engine | SW00523608 | When you send email messages through filter notify action by using an HTML Email template, the target users receive the email but the HTML template contents are not displayed in the email message. | 9.1.00 9.1.01 9.1.02 9.1.02.001 9.1.02.002 9.1.02.003 |
Remedy Migrator | SW00527598 | The DDM:AREntrycounter utility gives wrong or incorrect record count if you specify the value for date parameter in different patterns. | 9.1.02 |
Remedy Flashboards | SW00522917 | BMC Remedy Flashboard fails to load the service request data on the Overview console. | 9.1 9.1.02 |
Remedy Developer Studio | SW00522133 SW00522182 | The active link is not trigger when you click Refresh button on any form that has active link with Un display option. | 8.1.02 9.1 9.1.02 |
Approval Server | SW00526295 | In Approval Central, you cannot view comments added for a Service Request, if you are a non-admin user. | 9.1 9.1.02 |
Approval Server | SW00525943 | The port value for ARSYS.ARDBC.PREVIEW plug-in is different in the earlier versions of BMC Remedy AR System. When you upgrade to BMC Remedy AR System version 9.1.02, the port value of Server-Plugin-Alias parameter for ARSYS.ARDBC.PREVIEW plug-in is reverted to the default port value 9999. | 9.1.02 |
Approval Server | SW00513976 | When you upgrade to BMC Remedy AR System 9.1, some Changes are stuck in Request For Authorization status and some directly moves to Scheduled status. Pending records are also seen in Command Update-Permissions. | 9 9.1 9.1.02 |
Approval Server | SW00522031 | When you upgrade from BMC Remedy AR System version 8.1 to version 9.1.02 (RC 1 build), double authentication does not work as expected in Remedy Single Sign On with AR authentication. | 9.1.02 |
Approval Server | SW00520068 | The alternate approver cannot approve or reject requests if the Notify Alternate field on the AP:Alternate form is set to No. | 8.1.02 9.1 9.1.02 |
Approval Server | SW00517057 | The Approval Server stops responding when you delete an existing user on the Administration tab of the Approval Administration console. | 9.1 9.1.02 |
Approval Server | SW00513458 | When you set the Allow Ad-hoc Approvers field to Anyone on the Approval Process Definition form, the Approver Signature is not generated and the approvals for the Service Request Management and Change Management remain in the Waiting for Approval status. | 8.1.02 9 9.1 9.1.02 |
Remedy Mid Tier | SW00527600 | (Internet Explorer 11) Whenever any page is loaded, Internet Explorer 11 loads the browserConfig.xml file. | 9.1.02 |
Remedy Mid Tier | SW00527170 | Time related fields are not populated correctly when you generate AR System Report from AR System Report Console. | 9.1.02 |
Remedy Mid Tier | SW00523866 | When you re-start the Mid Tier by using Remedy Single-Sign On, the following error occurs instead of expected 9201 error: "Unable to set up data connection (ARERR 9351)" | 9.1.02 |
Remedy Mid Tier | SW00523027 | When there is a checkbox for a table field on a form, and you click on the checkbox that is on the other row of the form, the active link written for On row change event is triggered with the value in the database. | 9.1.02 |
Remedy Mid Tier | SW00522918 | The following observations are noted on Internet Explorer and on Mozilla Firefox, when you set the arsystem.table_autoRefresh property to falsein config.properties file, open any form and perform a search. Internet explorer stops responding due to a long running script. caught exception occurs in Mozilla Firefox. | 9.1 9.1.02 |
Remedy Mid Tier | SW00516651 | When you clear the Mid Tier cache, the following exception is seen in the Mid Tier log: "java.lang.IllegalStateException: The ActorViewsMapping Cache is not alive." | 9.1 9.1.02 |
Remedy Mid Tier | SW00506531 | A report is not created and an exception occurs when you create a Web Report on HPD:Help Desk with the qualification as follows: "Field = Uxxx or Field = uxxx." | 9.0.01 |
Remedy Mid Tier | SW00514192 | When you try to load the forms on the landing console of BMC Remedy IT Service Management, the groups are not populated as expected in the udd.js file. | 9.0.01 9.1 9.1.02 |
Remedy Mid Tier | SW00512424 | Possibilities of Cross Site Request Forgery attack in Mid Tier. | 9.1 9.1.02 |
Remedy Mid Tier | SW00512912 | Security vulnerability occurs if you expand the expand box of a Character field on a regular form. | 9 9.1 9.1.02 |