Component | Defect | Description |
BMC Remedy Approval Server | SW00524788 | The Service Request approval comments in the Request Entry Console are not visible to non-admin users. Only administrators and approvers can view these comments. |
BMC Remedy Developer Studio | SW00524138 | The DataImport.bat batch file fails to execute after automating version changes in the build script. This failure occurs due to an incorrect value of DIR_VERSION. |
BMC Remedy Email Engine | SW00514078 | The BMC Remedy Email Engine fails to reconnect to the AR System server. This occurs when the AR System server is restarted while the Email Engine service is still running. |
BMC Remedy Approval Server | SW00523628 | The Web Service operation executes the GetlistEntry SQL even when there is no RequestID in the input. The GetlistEntry SQL must be called only when the input has a RequestID. |
BMC Remedy Approval Server | SW00524055 | When you open the SQL Menu, a NullPointerException error is displayed. |
BMC Remedy Approval Server | SW00524270 | When you import and export the Active Link in XML format, the window type of set field action for an Active Link object gets converted from pop-up to dialog. |
BMC Remedy Approval Server | SW00524396 | When querying a datetime field, the join of a View form generates the following error: ARERR [552] The SQL database operation failed. : Arithmetic overflow error converting expression to data type datetime. |
BMC Remedy Approval Server | SW00524473 | The user is not authenticated and is unable to login with a password containing German umlauts. |
BMC Remedy Approval Server | SW00524714 | The Full Text Search with row-level security does not work properly. The search result shows the records erroneously. |
BMC Remedy Approval Server | SW00524952 | Web Services incorrectly stores &amp as & instead of &. |
BMC Remedy Approval Server | SW00525161 | The AR System server does not send attachment data if the web service is consumed through the AR System server filter and the value is passed from other form to the AR System server. This occurs for the parent child relationship in input mapping, when we use the attachment field for child form mapping. |
BMC Remedy Approval Server | SW00525250 | In any custom form for the filter action, if you use the process the following error is displayed: Error evaluating assignment for field 536870935 com.bmc.arsys.domain.etc.ARException: ERROR (38): Filter/escalation 'set field' process returned an error. The current transaction is rejected. No update to the database occurs. Caused by: java.lang.IllegalArgumentException: Date year out of range: 1599 |
BMC Remedy Approval Server | SW00507040 | BMC Remedy AR System does not consider NULL and "" as the same value. In BMC Remedy AR System 8.x or earlier version, \$NULL\$ value is saved into a field; whereas, in BMC Remedy AR System 9.1, the Empty String "" is saved into a field. Because of this, the custom application does not function correctly after upgrade to BMC Remedy AR System 9.1. |
BMC Remedy Approval Server | SW00512733 | If none of the children of an optional parent element have any value, the element is not included in the Web Services call. |
BMC Remedy Approval Server | SW00512788 | The AR System server incorrectly handles the substitution parameters in Execute SQL for Active Link and Execute Process for Active Link calls. Because of this the process fails and the following Active Link error is displayed: ARERR [308] Duplicate field in the field list. :null : <536870913> The preceding message occurred during the execution of active link SITF-Test-0 -- action 1. (ARNOTE 1101) |
BMC Remedy Approval Server | SW00513972 | When an attachment is received through a Web Service, database calls are initiated for field display properties and the performance slows down. |
BMC Remedy Approval Server | SW00514252 | When you configure an LDAP server that does not support sorted searches and paged searches, the following error is displayed: ERROR (3377): The LDAP operation has failed; javax.naming. OperationNot SupportedException: [LDAP: error code 12- Unavailable Critical Extension]; remaining name 'ou=people,dc=earthlink,dc=net' |
BMC Remedy Approval Server | SW00514492 | The STRIPHTML function works differently in BMC Remedy AR System 9.1. |
BMC Remedy Approval Server | SW00514737 | The Run-If qualification in escalations associated with the AR Database Connectivity (ARDBC) vendor forms does not work properly. Exceptions are displayed as shown in the following example: <mapped field in regular form> cannot be set to null |
BMC Remedy Approval Server | SW00514866 | When you activate the Simple Network Management Protocol (SNMP) on the AR System server, some of the indicators do not work properly and the server stops responding. |
BMC Remedy Approval Server | SW00514901 | When you specify a Run if qualification in a filter, the NULL keywords do not work correctly. Even though the Assigned To field on the form is blank, the filter does not get triggered. |
BMC Remedy Approval Server | SW00516318 | When an SQL command string fails due to missing values, the ARERR 552 error is displayed. This issue occurs because the SQL menu, which is dynamically constructed during run-time, is broken. |
BMC Remedy Approval Server | SW00518165 | When you run the SQL queries, it fails due to incorrect server time format. Instead of showing month and date in double digits, the format is getting updated as single digits. |
BMC Remedy Approval Server | SW00518242 | When you execute ARSYS.ALRT.WEBSERVICE, theplugin fails to initialize for sending an alert message and the following error is displayed: Exception in sending Alert Message! com.bmc.arsys.domain.etc.ARException: ERROR (9130): Error encountered while executing a Web Service; Invalid number of parameters for Web Service callat com.bmc.arsys.alertws.AlertWSExtension. throwException(AlertWSExtension.java:143) ~[na:na]at com.bmc.arsys.alertws.AlertWSExtension.invoke(AlertWSExtension.java:55) ~[na:na] |
BMC Remedy Mid Tier | SW00520170 | When you run any Web Report with special characters in the report name, the following error is displayed: Error during processing : ARERR [9246] Cannot find report "Site' INFO of type Web for form AST: ConnectivityCollection on server <Server-Name>. Please see your administrator. Error during processing : ARERR [9246] Cannot find report 2 App Defects + Test & Support - Incidents Outstanding of type Web for form HPD:Help Desk on server <Server-Name>. Please see your administrator. |
BMC Remedy Email Engine | SW00514791 | When you create a work order using the email template, the custom Diary field on WOI:WorkOrder is not updated with the value from the email template. |
BMC Remedy Approval Server | SW00523805 | When the SQL query is run for a workflow, the information is not retrieved. This issue occurs when the field displays a blank or null value, as the SQL query from the active link does not match any records. |
BMC Remedy Approval Server | SW00524870 | Web Services with complex results are not published. |
BMC Remedy Approval Server | SW00525356 | The form cannot be renamed in the Set Field action for Active Links. The WorkFlowDAOImpl.renameFormInSetAction ( ) does not handle the form rename scenario when the Set field action uses arithmetic values. |
BMC Remedy Approval Server | SW00497878 | In BMC Remedy Smart Reporting, incorrect results are displayed when you run a query with a Closed 9.0.00 concatenation in the Where clause and the following error is displayed: "An exception occured: Form not found: 9.1.00'COLUMN_EXPRESSION'. Note that form names are case sensitive and form names with spaces or special characters9.1.02 must be enclosed in backticks (`). Please check the SQL syntax and try again." |
BMC Remedy Approval Server | SW00515374 | The setting field from the status history does not work correctly when the value of enumIDs is 5 and above. |
BMC Remedy Mid Tier | SW00524450 | When you perform an advance search in the Change Console, the ARERR 1587 error is displayed. |
BMC Remedy Mid Tier | SW00524672 | When you run the Web Service, the HTML encoding is incorrectly applied twice and the &&b value is displayed. This error is displayed as some of the ITSM forms already contain HTML encoded values. |
BMC Remedy Mid Tier | SW00504407 | When the web report is run, it does not work correctly via the form. Even though the limit is set to 2000 for the arsystem.FileExport_max_entries, arsystem. nativereport.onscreen_max_entries, and arsystem.webreport.onscreen_max_entries parameters in the config.properties file, it displays all the records (more than 2000). Additionally, it attempts to export more than 2000 records. |
BMC Remedy Migrator | SW00521923 | When you log into BMC Remedy Migrator, the credentials are not accepted if you specify a user name with more than 30 characters. |
BMC Remedy Approval Server | SW00516757 | The ARDATE, ARTIMEONLY and ARDATEONLY environment variables are not accepted in the AR System server when configured in the armonitor.cfg file. |
BMC Remedy Approval Server | SW00525403 | After an upgrade from BMC Remedy AR System 8.1.01 to BMC Remedy AR System 9.1, an issue occurs with the Web Service calls. When the Web Service calls fails, it is initiated from a form with multiple child forms. |
BMC Remedy Mid Tier | SW00523663 | The BMC Remedy Mid Tier does not recognize the mouse release events and highlights all the information for some of the result lists in the Firefox browser. |
BMC Remedy Mid Tier | SW00524194 | When the BMC Remedy Mid Tier 9.1.02 is installed on top of an existing Mid Tier 9.1, the jquery.treetable.css and jquery.treetable.min.js files are not installed. |
BMC Remedy Approval Server | SW00525424 | When the set value in the setfield Action field is $Status History.Assigned.TIME$, the Status History value appends all status. The setfield Action sets the concatenation of username and its corresponding status history time. For example it incorrectly sets the value as: Status.History.Assigned. Time = 1487859557 (Epoch time) It should set the needed value as: Status.History.Assigned. Time = Thu, 23 Feb 2017 14:19:17 GMT |
BMC Remedy Approval Server | SW00525597 | When you import the AR System Report with an attachment from version 7.6.03 to 9.1 using the Data Import Tool, the label values do not update correctly in the 9.1 ReportCreator form. It incorrectly returns the field ID instead of the label or field name. |
BMC Remedy Approval Server | SW00525703 | The Server group message functionality does not work correctly. The error occurs if all the ports are not enabled between the servers in the server group. One of the secondary servers generates the following error message in the arsrvgrp.log file: Unable to send message to remote peer. Connection refused to host: 10.68.64.163; nested exception is: java.net.ConnectException: Connection timed out: connect |
BMC Remedy Approval Server | SW00525713 | When the Web Service is consumed in a filter for parent/child forms, the complex create entry fails, and generates the following error: Java NullPointer Exception 8790 |
| | |
BMC Remedy Migrator | SW00506207 | In BMC Remedy AR System server, BMC Remedy Migrator does not export field permissions correctly for a form. |
BMC Remedy Flashboards | SW00508614 | When you create a new record in the Flashboards User Privilege form, the following error is displayed: Required field cannot be blank FB:User Privilige Group_Parent (ARERR 307) |
BMC Remedy Approval Server | SW00522550 | When you export Web Service as a .def file, the following import error is displayed: The specified container is missing; 8806, Incorrect format in the definition file; line is missing data, 402 |
BMC Remedy Approval Server | SW00523022 | In SQL menu, single quotes escapes for one of the case. The following error is displayed in the browser: The SQL database operation failed: ORA-00933: SQL command not properly ended (ARERR 552) In the API/SQL logs, there is a large Java error starting with: org.springframework.jdbc.BadSqlGrammarException: PreparedStatementCallback;bad SQL grammar []; nested exception is java.sql.SQLSyntaxErrorException: ORA-00933: SQL command not properly ended |
BMC Remedy Approval Server | SW00525201 | When you disable or remove the parent-child relationship in the Hierarchical Group Configuration, it does not clear the parent-child relationship in all the underlined ITSM foundation forms. |
BMC Remedy Approval Server | SW00523286 | The AR System server fails to create the outgoing AR System Email Messages record. This failure occurs because the server fails to truncate the subject to 255 characters. |
BMC Remedy Approval Server | SW00518646 | For XMLGetEntries character, the data flow encoding changes from version 8.0 to 9.0 in the Mid Tier. This issue causes the Web Services to return blank data. The following blank XML is displayed in Mid Tier: <soapenv:Envelope xmlns: soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> <soapenv:Body/> </soapenv:Envelope> |
BMC Remedy Approval Server | SW00520356 | When you execute a Web Service in the AR System server, the following error is displayed: Error 9130 java.lang.Illegal ArgumentException |
BMC Remedy Mid Tier | SW00495040 | An administrator with locale =de_DE cannot see all objects in the web browser in form AR System Mid Tier Object List as the control checkbox is hidden. An administrator with empty locale can see the checkbox and display all the objects. |
BMC Remedy Approval Server | SW00507412 | When you attempt to import definitions from an overlay form, the following error is displayed: ARERROR 8859 : Invalid operation on overlay or overlaid object; Modify Form Type (<form_name>) This issue occurs when you migrate overlays from AR System version 8.1 to version 9.1 |
BMC Remedy Approval Server | SW00514842 | When you run a REST API query as non-administrator user, the Result Limit parameter does not work correctly. An error code 500 is returned. |
BMC Remedy Approval Server | SW00515396 | When you select a Status value in Approval Central on a German locale, ARERR 1588 error is displayed. |
BMC Remedy Approval Server | SW00519016 | When you create a service request for the Incident with Fixed/DTH services type, the Date/Time fields display an incorrect value. |
BMC Remedy Mid Tier | SW00494686 | When you create a deployable application, it appears in the Object List even though it is hidden from public view. This issue occurs only when accessing the application by using a browser. |
BMC Remedy Approval Server | SW00525949 | Lock contention between database and Java threads while inserting records in the table servgrp_applic causes deadlock in serverJ. |