This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. AR Server upgrade from v.9.1.x to v.18.05 failing. The errors from the install log indicate this is a fresh install rather than an upgrade. Error observed in the installation log: ................ [RIKERROR] Exception from RIKJ command Definition import failed, code 2 , filename - /opt/app/BMCRemedy/ARSystem/installforms/en/ARSystemServerGroupAdministration.def" ................ |