48255: "", "2 records have been found for the Incident contact information you have provided. Please talk to your data administrator to make this data unique.";

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Knowledge Article

48255: "", "2 records have been found for the Incident contact information you have provided. Please talk to your data administrator to make this data unique.";
48255: "", "2 records have been found for the Incident contact information you have provided. Please talk to your data administrator to make this data unique.";
MyIT Digital Workplace
MyIT
When submitting a Service Request via MyIT, the error:

48255: "", "2 records have been found for the Incident contact information you have provided.  Please talk to your data administrator to make this data unique.";

is occurring.
Missing SRM:AppTargetData record for 'Direct Contact Login ID' (304313260)
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

Please import the attached .arx file using the Data Import Tool.
MyIT Digital Workplace
MyIT
MyIT Digital Workplace
MyIT
Attachment(s):
DClogin.arx