This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to
Article Number 000385088 for more information about troubleshooting BMC products in containers.
The error is related to BMC.ARDBC.ATRIUM.SERVICECONTEXT and it appears when users are accessing to Remedy.
The Filter logs show the following:
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*/ <Filter Level:0 Number Of Filters:10> Checking "SHR:LHP:InitSvc_GetServiceContextFlag" (0)
> --> Passed -- perform actions
> 0: Set Fields
> **** Error while performing filter action: Error 8755
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Check the related Java Plugin Alias in the ar.cfg/ar.conf file to see if it's present of if it's commented out as observed in the example below:
...............
Server-Plugin-Alias: DSM.FILTER DSM.FILTER {ARServerName}:{port}
Server-Plugin-Alias: BMC.ARDBC.DEPRECATION.PLUGIN BMC.ARDBC.DEPRECATION.PLUGIN {ARServerName}:{port}
Server-Plugin-Alias: BMC.FILTERAPI.NOE BMC.FILTERAPI.NOE {ARServerName}:{port}
#Server-Plugin-Alias: BMC.ARDBC.ATRIUM.SERVICECONTEXT BMC.ARDBC.ATRIUM.SERVICECONTEXT {ARServerName}:{port}
Server-Plugin-Alias: BMC.FILTERAPI.EVENT_ENGINE BMC.FILTERAPI.EVENT_ENGINE {ARServerName}:{port}
Server-Plugin-Alias: RMDY.ITSM.RKM.UPDATEKAMMAPPINGS RMDY.ITSM.RKM.UPDATEKAMMAPPINGS {ARServerName}:{port}
Server-Plugin-Alias: RMDY.ITSM.RKM.REGISTRATION RMDY.ITSM.RKM.REGISTRATION {ARServerName}:{port}
Server-Plugin-Alias: RMDY.ITSM.RKM.FILESYSTEM RMDY.ITSM.RKM.FILESYSTEM {ARServerName}:{port}
...............
Uncomment the line and restart the ARSystem application.
