Smart IT 1.0 Problem Summary # When login to Smart IT, click Chat icon, no chat initiated and getting a spinning ball. |
Legacy ID:KA419542 checked the openfire logs and found the problem with name resolution. In connect.properties chat.server.domain = <FQDN> In Open Fire settings > Server Manager > System Properties xmpp,domain - <FQDN> Note: After changing above parameter, restart tomcat and Openfire service. Issue resolved after making above changes.
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