TrueSight Capacity Optimization (TSCO) - After Gateway Server installation, the GeneralManagerServer is not running
TrueSight Capacity Optimization (TSCO) - After Gateway Server installation, the GeneralManagerServer is not running
TrueSight Capacity Optimization
Capacity Optimization
TrueSight Capacity Optimization 20.x, 11.x, 10.x
After the installation of the Gateway Server, the GeneralManagerServer process is not running. Symptoms include:
In the TSCO Console, adding the Gateway Server to the Gateway Manager results in an error.
Connecting to the Gateway Server on port 10129 returns an error.
Log in to the Gateway Server system with the account that was used to install the Gateway Server.
Check if the GeneralManagerServer process is running with the "ps -ef | grep GeneralManagerServer" command.
If it's not running, start it with the "$BEST1_HOME/bgs/scripts/startGeneralManager" command.
If it's running verify it is responding with the "telnet localhost 10129" command.
Try to add the Gateway Server to the TSCO Console again. If it still fails there may be a firewall or proxy server blocking connection from the Application Server to the Gateway Server. Run the telnet test from the Application Server system to confirm a network issue between the Application Server and the Gateway Server systems.