Cannot create a PBI from an incident, getting Error: The Run Process active link action failed because this Run Process command was used incorrectly. (ARERR 9366) Environment: BMC Remedy OnDemand 20.11.01 (7.6.04) and BMC Remedy ITSM 20.11.01 (7.6.04). |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Legacy ID:KA399800 To resolve the issue we need to clear the previous cache and temporary files for both Mid-Tier & Tomcat. Below are the steps:
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