Upgrade/Install of Remedy fails during an attempt to encrypt passwords.
The following lines from the arsystem_install_log.txt file show where the install fails:
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[arserver.installer.encryption.description],Progress=[5],Detail=[ Executing Encryption Utility]}
[arserver.installer.encryption.description command arg = D:\Program Files\Java\jre1.7\bin\java.exe]}
[arserver.installer.encryption.description command arg = -Dlogback.configurationFile=file:D:\BMC Software\ARSystem\conf\logback_server.xml]}
[arserver.installer.encryption.description command arg = -Dcom.bmc.arsys.homedir=D:\BMC Software\ARSystem]}
[arserver.installer.encryption.description command arg = -classpath]}
[arserver.installer.encryption.description command arg = "D:\BMC Software\ARSystem\lib\upgradeutils\*;"]}
[arserver.installer.encryption.description command arg = com.bmc.arsys.server.domain.configuration.connect.Main]}
[arserver.installer.encryption.description command arg = -encryptraspw]}
[arserver.installer.encryption.descriptionStarting Encryption Utility ]}
['D:\Program' is not recognized as an internal or external command,]}
[operable program or batch file.]}
[arserver.installer.encryption.descriptionFailed to run Encryption Utility]}
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