This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to
Article Number 000385088 for more information about troubleshooting BMC products in containers.
Legacy ID:KA396253
The Service Context Web Service adapters provide a common interface for the BMC Atrium Service Context feature to talk to various content providers (ITSM, SRM, and so on). A provider is called by the Atrium Service Context plug-in; the provider then talks to its specific application and returns the requested data back to BMC Atrium Core. Each provider registers its Web Service location (WSDL) in the Atrium UDDI registry. The Atrium plug-in is then able to detect what providers are available, and call each provider to get information.
Solution: The steps in Troubleshooting BMC Atrium Service Context are in the following BMC url documentation link:
https://docs.bmc.com/docs/ac2002/troubleshooting-the-service-context-plug-in-908214679.html
-To verify the Web Services are registered correctly in the UDDI
-To verify that the Adapter is published in the UDDI Registry
-To configure Single Sign-On if the IT Service Management attributes are not displayed
Note
A UDDI Server must be configured with the BMC AR System installation. You can check this by navigating to the WS Registry Integration tab on the Server Information form. In this tab, you should see your configured Registry Location along with the Registry Admin User and Password.
