Approval error - Error in plugin : ARSYS.ARDBC.PREVIEW null (ARERR 8753) |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Root Cause: at java.lang.Thread.run(Unknown Source) 2015-02-06 14:56:32,857 ERROR [pool-4-thread-1] com.bmc.arsys.pluginsvr.plugins.a (?:?) - getListEntryWithFields() FAILs in plugin: ARSYS.ARDBC.PREVIEW java.lang.NullPointerException at com.bmc.arsys.approval.main.ApprovalPlugin.getListEntryWithFields(Unknown Source) at com.bmc.arsys.pluginsvr.plugins.a.ArdbcGlewf(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsArdbcGlewf_5(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsArdbcGlewf_4(Unknown Source) at com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) Solution: CHANGE: From ar.cfg. Server-Plugin-Alias: ARSYS.ARDBC.PREVIEW ARSYS.ARDBC.PREVIEW ServerName.ext.ext:9999 TO: Server-Plugin-Alias: ARSYS.ARDBC.PREVIEW ARSYS.ARDBC.PREVIEW ServerName:9999 |