You may see the following Normalization Engine "ERROR (120531): Categorizations are not valid (120531 Categorizations are not valid. An error occurred because the categorization information is not valid.)" Sample of the log: |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Legacy ID:KA363607 The problem is twofold. One part is that the Normalization feature follows the NE Rules where a dataset can be set to "Allow New Products Catalog entry" or "Allow Unapproved CI". These two options mean the following: Allow new Product Catalog entry: If a new product is imported or created in THIS dataset, then add this product to the Product Catalog on Submit. Usually, when you set any of the values like Model, Manufacturer to BMC_UNKNOWN (one workaround is to use something like COMPANY_UNKNOWN instead of just "BMC_UNKNOWN" for either the model or manufacturer.) as long as the other Product Category Types are filled in, then there should be no issue. Please make sure none of them are NULL or that the value is found. The dataset configuration where the "Allow new Product Catalog entry" is not enabled will prevent the CI record to be saved because of the background workflow validation of the CTI values. This is "working as designed" because the goal here is to Normalize the products to something valid and as expected by the industry. Otherwise, you have to create a product on PCT with the following values:
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