Where can be seen the existing Escalation Pools in AR System? |
The simplest method to confirm the number of Escalation Pools that have been configured is to log into DevStudio and check the Escalation object list. 3- Move the Pool Number column to any place you want. Press the header to sort it to have the greater value at the top: Now it will be possible to know how many Escalation Pools are configured and for which Escalations. It is also possible to determine the configured Escalation Pools at the database side querying the data dictionary of the ARSystem database.
Example: select name, objprop from escalation
=> objprop value for escalation configured to run in escalation pool 1 5\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\60024\2\1\ => objprop value for escalation configured to run in escalation pool 2 5\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\60024\2\2\ => objprop value for escalation configured to run in escalation pool 3 5\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\60024\2\3\ Following is an example of objprop for an escalation which is not configured to run in a specific escalation pool: => objprop value for escalation that is not configured to run in a specific escalation pool: 4\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\
Related information: |