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This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Legacy ID:KA432171 When using ORACLE in Remedy 9.x, 19.x, or 20.x it needs to define the Oracle service name for the AR System Server User and Database Information. This is mentioned in our documentation: Link 9.x : Configuring Oracle Databases Link 19x: Configuring Oracle Databases Link 20x: Configuring Oracle Databases Additional Information: If observing this error while running the installer having an Oracle RAC in place please check the following article: Remedy - Server - AR Installer uses the Oracle SID value instead the required Service_Name when having an ORACLE RAC setup in place Remedy - Server - Is Oracle RAC configuration supported with Remedy 9.x |