Remedy - AR System Server - v9.1.x Record Object Relationships doesn't seem to be working after upgrade to 9.x

Manage Support IDs

Use checkboxes to 'Remove support IDs/Users' or 'Allow to create Cases'
Support IDs for BMC Customer Support Site Guest User
Profiles Which Include    Back to All Support IDs
 

Knowledge Article

Remedy - AR System Server - v9.1.x Record Object Relationships doesn't seem to be working after upgrade to 9.x
When I go into Dev Studio and search for Related Workflow it only finds menus that are attached and is not finding the related workflow that it should find.
Remedy AR System Server
AR System
BMC Remedy AR System Server v9.x
The Record Object Relationships feature doesn't seem to be working after upgrade to 9.x
Using Developer Studio and search for Related Workflow it only finds menus that are attached and is not finding the related workflow that it should find.
---
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

Perform the following steps:

1- Disable the Record Object Relationship option from the Server Information form > Configuration tab.

          User-added image
         ................................................................................................
         User-added image

2- Save the changes and apply it.

3- Go back to the Server Information form > Configuration tab and enable again the Record Object Relationship feature.

           User-added image

4- Check to make sure in the Centralized Configuration form the 'Record-Object-Relationships' parameter is set to "T".
       User-added image

Note: BMC recommends that you set this option by using the Record Object Relationships option on the Configuration tab of the BMC Remedy AR System Administration: Server Information form instead of setting it manually in the configuration file. As stated on our documentation for the parameter 'Record-Object-Relationships' :
https://docs.bmc.com/docs/ars91/en/ar-cfg-or-ar-conf-options-n-r-609074042.html

5- Do not restart remedy services, in 9.x the Remedy server automatically starts the relationship build and restarting the server can cause interruption with the build process


Related Information
Documentation Pages
9.0 - Setting Administrative Options  
9.1 - Setting Administrative Options
Remedy AR System Server
AR System
BMC Remedy AR System Server v9.x
Remedy AR System Server
AR System
BMC Remedy AR System Server v9.x
Attachment(s):