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Remedy - Server - When upgrading from 8.1.02 to 9.1.02 seeing the error "You have selected an incorrect 64bit JRE path. Please select the correct JRE path and continue" - Windows Server
Remedy - Server - When upgrading from 8.1.02 to 9.1.02 seeing the error "You have selected an incorrect 64bit JRE path. Please select the correct JRE path and continue" - Windows Server
Remedy AR System Server
AR System Server
ARS 9.x, Windows OS
Running AR Server installation in Upgrade mode from ARS 8.1.02 to 9.1.02 and after selecting Java 64bit jre path, on Java Platform Validation the following error is displayed: .............................. "You have selected an incorrect 64bit JRE path. Please select the correct JRE path and continue" .............................. |
Java installation path / Windows configuration.
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Check the following: - Verify correct 64bit jre path is present on the server and is set for 'JAVA_HOME' variable under Environment Variable of the server. This can be verified this by > right click on This PC > Properties > Advanced System Settings > Environment Variables > under System Variable verify 'JAVA_HOME' variable value. Also check the 'Path' variable and verify the same jre path is mentioned here. - In armonitor.cfg verified the same jre path is present for 'pluginsvr' - Verify the correct java is used through command prompt 'java -version' - Verify in the Windows Registry the path for Java is also set correctly. - Take into consideration the following: The variable "NtfsDisable8dot3NameCreation". 'non-8dot3' is used to generate short names. When this is used against for example "C:\Program Files" it converts it to "C:\PROGRA~1" where the space between the 2 words 'Program' & 'File' is converted." But this behavior is different when it come to other drives like "D:\Program Files" where the space between the two words is not converted which causes the Windows to read it incorrectly. - From Remedy point to resolve the issue we need to install the Java under C:\Program Files or D:\Java (no program file) and it will not cause the error. - From Operating System point follow Article: Remedy - Server - Installer fails on Windows when short name for paths is disabled via Windows Registry setting to make the required changes, after which we can install java under D:\Program File\Java Related information: Remedy - JDK/JRE 1.9.x compatibility with ARS/ITSM applications Remedy - Server - v.9.x Installers not recognizing Java Update as a valid version. Error:"Invalid 64-bit JRE version" or/and "Invalid 32-bit JRE version" |
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