- Welcome BMC Customer Support Site Guest User
Knowledge Article
BMC Atrium CMDB - Atrium Console won't start - plugin error
The customer upgraded to Java 8u74 on their AR Server 8.1.02 system and now CMDB Atrium Console fails
BMC Atrium CMDB Suite
BMC Atrium Core
Applies to BMC CMDB Suite 8.1.02
The customer upgraded Java to version 8 to their AR System 8.1.02 system running Microsoft Windows 2012r2. After the Java upgrade was completed, the CMDB Atrium Console no longer worked and would give the error message: 'Plugin error' |
The BMC Atrium CMDB 8.1.02 product does not support Java 8
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Reach out to BMC Support and request for the Hotfix for defect : SW00505814 To add further, there were cases where even after applying the above Hotfix when using Tomcat 8.x for Midtier while accessing Atrium Integrator we run into HTTP 500/404 with ARERR 3600. To fix this : That Hotfix contains two zip files and one jar file "atrium-widget.jar" What you need to do is open "Data Visualization Module" form and look for the entry "AtriumIntegrator". You have already replaced the file "atrium-widget.jar" for the entry "AtriumWidget". Do the same for "AtriumIntegrator" Search the entry "AtriumIntegrator", back up the existing "atrium-widget.jar" file, replace the file with the HF one. - Stop the Mid-tier Tomcat service on all Mid-tiers which connect to that AR Server - Stop AR Server. - Start AR Server - Start Mid-tier/s - Clear your browser cache and go to Atrium Console. |
Attachment(s):