In a server group environment, upgraded primary server from 9.0.00 to 9.1.00 Patch 001.  When installing Atrium CMDB and AIS 9.1.00 on secondary servers getting an error that the version is at a higher version and it will not install 9.1.00 on the secondary server(s) for Atrium.

How to upgrade Atrium CMDB 9.0.00 to 9.1.00 Patch 001 on secondary servers in a server group?

This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

This is related to known defect SW00514081 and the following is procedure for upgrading Atrium on secondary servers in a server group.

Atrium CMDB Secondary Server Installation - Version Utility

1.  Save attached Atrium CMDB 9.1.00 Patch 001 Version Utility to your local disk
2.  Unzip Version Utility.  This will create a directory called "Version utility" that contains the following files:

• SetCMDB.9.1.00.001.sh (Unix Shell Script)
• SetCMDB.9.1.00.sh (Unix Shell Script)
• SetCMDB.9.1.00.001.bat (Windows Batch File)
• SetCMDB.9.1.00.bat (Windows Batch File)
• SetProductVersion.jar (Executable Jar File)

3.  If on a Unix system, Change Unix shell script permissions so shell scripts can be executed:

• chmod +x SetCMDB.9.1.00.001.sh
• chmod +x SetCMDB.9.1.00.sh

See Product Documentation link and Upgrade path on a secondary server section for details on updating the above scripts to set AR Admin User, AR Admin Password, Server Name, and Port Number; and installation of product/patch.